Course Descriptions

All courses except Independent Learning A & B are open to the public without formal application to the Certificate program. Certificate students must take all classes for academic credit; core classes must be taken for a letter grade where available. A grade of C or better is required for a course to count towards the Certificate.

Survey of the Field of Practice in Conflict Resolution

An overview of conflict resolution practice including: the diverse areas of direct application of conflict resolution methods; conflict resolution as a range of processes having to do with preventing, resolving, and healing damage from destructive conflict; and application of the approaches and values of conflict resolution by practitioners in many fields. Includes guest speakers discussing examples of how conflict resolution is applied in a variety of careers and community endeavors. Letter grade only. (1 unit)

Communication Skills in Conflict Resolution

Develop communication and listening skills leading to productive interaction and competent management of disagreements. Active listening and non-defensive response, reflecting back, perception checks, neutralizing questions, and common ground statements. The art of reframing, questions, body language, identifying boundaries, and use of humor. Gender and cultural differences are addressed. Letter grade only. (1 unit)

Negotiation I

Develop equitable and durable dispute settlements through the process of collaborative negotiation: analyze types of conflicts and various approaches; distinguish between interests, issues, and positions; focus on procedural, psychological, and substantive satisfaction by all parties regarding the outcome. Letter grade only. (2 units)

Mediation I

When negotiations stall, a trained neutral party can facilitate resolution among parties. Mediation concepts, skills, and practice introduce the stages of mediation. Addresses differences among interests, issues, and proposals; self-awareness and effective communication; fact finding and case assessment; creation of model agreements; development of lasting settlements. Letter grade only. (2 units)

Cross-Cultural Communication, Negotiation and Conflict Resolution

Increase awareness of one's own cultural context; understand differences and how to honor and bridge them for satisfactory resolution of conflict. Practice cross-cultural approaches to negotiation and mediation. Letter grade only. (1 unit)

Group Facilitation

This course presents knowledge and skills related to facilitating a group's tasks focusing on collaborative decisionmaking and conflict resolution in groups. Addresses the roles and qualities of the facilitator; observation, listening, and questioning skills; facilitating group discussions; barriers to group effectiveness; dealing with disruptive behavior; balancing group and individual needs. Letter grade only. (1 unit)

Historical and Theoretical Foundations of Conflict Resolution

A study of conflict resolution within the broad social context; how historical and theoretical frameworks influence current views and practices. Theories of cooperation and competition; cultural, social, and religious contexts; cross-cultural approaches and paradigms. Reading, discussion, and written reflection. Letter grade only. (2 units)

Independent Learning A: Research and Planning

Open only to Certificate students. Prerequisite: Completion of Survey of the Field of Practice. Working with a faculty mentor, students research and design a learning contract in order to pursue their particular interests within the field of conflict resolution. The contract may include formal training outside the program, independent research or study, and/or experiential learning. Letter grade or credit/no credit. (1 unit)

Independent Learning B: Final Project

Open only to Certificate students. Prerequisite: Completion of core classes and Independent Learning A. Working with their faculty mentor, students fulfill their learning contracts and share the results with their colleagues in the Certificate Program. Prerequisites: Successful completion of all core coursework and completion of Independent Learning A: Research and Planning. Credit/no credit. (1 unit)


Different selection each semester. (Variable units)

See Current Courses for the most recent list.