Eileen Barker, J.D.

Eileen Barker is an attorney, professional commercial mediator, and conflict resolution instructor. With over 20 years of experience in law and mediation, she mediates a wide range of commercial disputes including business, employment, probate, and real estate matters. She is past president of Marin County Women Lawyers, a former board member of the Alternative Dispute Resolution Northern California (CADRNC), and a member of the Marin County Bar Association ADR Section.

Carol Chase

Carol Chase is an Internationally Certified Trainer with the Center for NonViolent Communication (CNVC), offering instruction in the NonViolent Communication model created by Marshall Rosenberg as well as mediation conflict facilitation and instruction. She is also a staff minister at the Center for Spiritual Living, Santa Rosa. Carol offers NVC instruction to the public through workshops, classes, and counseling to individuals, families, and organizations. She also created and actively teaches a weekly NVC program at San Quentin Prison and the local Sonoma County Main Adult Detention Facility to both inmates and correctional officers.

Carol is inspired to share NVC tools with others to help people strengthen their ability to communicate in a way that fosters collaboration and peace.

Jane Iddings, J.D., M.S.W.

Jane has a law degree from UC-Davis School of Law and a Master's degree from the University of Michigan Graduate School of Social Work. She represented divorce clients in California courts for many years before focusing her practice on family mediation (divorce and elder mediation) through her business, Petaluma Mediation and Law Office of Jane Iddings. Jane teaches divorce mediation spring term and elder mediation fall term at SSU. Jane is also a volunteer mediator for Recourse Mediation in Santa Rosa, and serves on the Sonoma County Superior Court's No Fee Panel of Mediators.

Joy Meeker, Ph.D.

Joy Meeker has taught conflict resolution for the past two decades at institutions including Syracuse University, Colgate University, and Northland College. She is currently faculty at Saybrook University with their Social Transformation Concentration. She has also initiated two and coordinated several mediation programs, and has extensive conflict intervention experience which includes leading conflict trainings within education, professional and public contexts. Joy holds an M.A. in Peace Studies from the University of Notre Dame, and a PhD in Transformative Learning and Change from the California Institute of Integral Studies.

Skip Robinson, Ph.D.

Skip Robinson has facilitated studies, designs, and program implementations on grants from such foundations as the Robert Wood Johnson Foundation, the San Francisco Foundation, the Vanguard Foundation, the Foundation for Social Innovation, the Meadows Foundation, and the Tides Foundation. He maintains a consulting practice primarily for public jurisdictions, nonprofits, foundations, and health care institutions on the subjects of integrative learning, human resources, health care and benefits, organization systems, and collaborative conflict resolution.

At SSU, he acted as a core faculty member in the development of the SSU Conflict Resolution Certificate Program and co-teaches courses in collaborative negotiation, mediation, and cross-cultural negotiation. He has also been involved with the SSU Psychology Department's Learning Community, the War & Peace lecture Series, and the Global Studies B.A. program. He teaches psychology and collaborative conflict resolution internationally with the Conflict Resolution, Research, and Resource Institute and National Center Associates.

Skip has been associated with CRI and NCS on projects in the U.S., Russia, Poland, and countries of Latin America, including Cuba, where he served as a 1994-95 project director and teacher. He has taught in high school, community college, university, and graduate school. He completed his Ph.D. in Psychology at the Saybrook Graduate School in San Francisco, with dissertation research focusing on improving the design of outpatient managed care mental health systems.

Lorraine Segal, M.A.

Lorraine Segal is a conflict coach, trainer, and mediator specializing in transforming communication and conflict. Her business, Conflict Remedy, is based in Santa Rosa, California. She teaches several classes on aspects of conflict and communication in the Conflict Resolution Certificate Program here at SSU. She leads communication workshops at the YMCA and other nonprofits, including Recourse Mediation Services, where she is also a mediator. As a program coordinator, professor, and employee, Lorraine is a survivor of more than one dysfunctional workplace.

Visit her website at ConflictRemedy.com for additional information or to read her blog (featured also on Mediate.com).

Patricia Shanahan, MBA

Pat Shanahan works in health care as an ombudsman/mediator and also has a private practice providing mediation and training services to both the public and private sectors. She previously served as the senior manager for the design and development of the national Medicare Mediation Program. Pat is past President of the Association for Dispute Resolution of Northern California (ADRNC), a chapter of the Association for Conflict Resolution (ACR), and served as co-chair of the ACR Health Care Section. Pat is an active volunteer in the field of conflict resolution, mediating family, community, elder, and guardianship disputes.

Jon Townsend, M.A.

Jon Townsend has worked for more than 37 years in the fields of mediation, facilitation, negotiation, diversity and cross-cultural conflict resolution, and peacemaking. His consulting firm, AgreementsWork, provides training and consultation in the areas of collaborative-based negotiation, Government-to-Government negotiations, workplace and cross-cultural mediation and business negotiation, inter-cultural communication, workforce diversity, labor-management negotiation, team building, and organizational development.

Throughout the United States and in Indian Country, Jon has assisted hundreds of organizations to diversify their workforce, negotiate and mediate "win-win" agreements, successfully manage intercultural conflict, and utilize and value differences in the workforce and community. His experience includes work with large businesses, with state, local, and federal and tribal governments, as well as non-profit organizations, communities, unions, and individuals.

Internationally, Jon has conducted numerous workshops and provided consultations and trainings in Nicaragua, Mexico, Costa Rica, the former USSR, Russia, Guatemala, Ecuador, Cuba, Canada, Australia, Poland, and England. On his fourth trip to the Russian Republic, Jon led an American delegation assisting with the reorganization of the Russian Employment Service. The assistance included seminars and consultation on such subjects as downsizing the workforce, job creation and job training, outplacement and retraining, customer service, and dispute resolution issues. In April 1995, Jon was a senior team consultant and trainer in an historic dispute resolution training session with the Cuban Ministry of Foreign Affairs, in Havana, Cuba. In 2005, 2006, 2007, and 2008 Jon trained English mediators for England's largest community-based mediation program in beginning and advanced mediation and advanced negotiation. He provided intermediate and advanced mediation training for German mediators in Hamburg in 2010.

Jon is a member of the Association for Conflict Resolution and the Oregon Mediation Association. He served as the President of the Board of Directors for the Rural Community Assistance Corporation from 2007-2009. He is the recipient of numerous awards, including a Presidential citation for his work in the area of job retraining, and the designation "Mediator of the Decade" by a national Native American Dispute Resolution organization, presented for his many years teaching and consulting in Indian Country.

Jon is a citizen of the Muscogee (Creek) Indian Nation. He has a Master's Degree in Psychology from Sonoma State University and is a member of the United Association of Labor Educators (UALE), a member of CWA-Am-Local 189, and proud member of the Muskogee (Creek) Nation.

Areas of practice include:

  • labor-management team negotiation and problem solving
  • group facilitation and public participation
  • election oversight consulting
  • dispute resolution system design consulting
  • impartial fact-finding
  • rapid response conflict resolution and hot spot dispute resolution
  • mediation principles and practice
  • advanced mediation
  • community and civic mediation
  • workplace mediation
  • victim-offender mediation
  • interest-based negotiation
  • intercultural communication and diversity
  • labor-management and team negotiation partnering
  • advanced interpersonal negotiation and conflict resolution

Eris Weaver, MLIS, MPH

Instructor Eris Weaver is a facilitator, consultant, trainer, and public speaker known for her clarity, forthrightness, and humor. She holds two Masters degrees from the University of California and is a member of the International Association of Facilitators and the International Forum of Visual Practitioners. Current and past clients include Community Planning & Research LLC; California Center for Cooperative Development; Sonoma County Humane Society; Alvarado Street Bakery; Goldfarb Lipman LLP; Stanford University Libraries & Academic Information Resources; Cohousing Partners LLC; Affordable Housing Associates; American Medical Student Association; and North Bay Industries. More information is available on her website at http://www.erisweaver.info.

Brian Martens, M.A.

Brian Martens has a Conflict Resolution Certificate (2009) and a Masters in Organization Development from SSU (2011). He believes conflict is a natural occurrence and an opportunity for creative problem solving. He volunteers with Recourse Mediation Services in Santa Rosa, CA and facilitates parent/teen communication workshops and community mediations. Brian is a fellow and current board member of The Leadership Institute for Ecology and the Economy (2012) in Santa Rosa, CA. Brian Martens Consulting specializes in conflict strategic alignment, communications, stragetic change initiatives, leadership and coaching.


Emerita/us Faculty

Margaret Dale, M.A., M.F.T.

Margaret Dale is a mediator, management consultant, and family therapist with 25 years of experience in both the community and private sector. She is a member of the Society of Professionals in Dispute Resolution (SPIDR), the Northern California Mediation Association (NCMA), the Academy of Family Mediators (AFM), and the California Dispute Resolution Council. She specializes in elder mediation, mediator ethics, and conflict resolution in the health care system.

Oscar Goodman, Ph.D.

Oscar Goodman is co-President of the Center for Social Redesign (CSR), a nonprofit consulting organization with a 21-year history. His academic career has included professorships in English and Comparative Literature, chairmanship of the Faculty Senate Grievance Committee for the State University of New York, and administrative positions as department chair, dean, and provost. He is Professor Emeritus in Human Studies, Brooklyn College. He has taught the theory and practice of conflict resolution several times in Peace and Conflict Studies at U.C. Berkeley and the historical and theoretical foundations of conflict resolution in the certificate program at SSU.

Oscar has been a regular member of the Society for Professionals in Dispute Resolution for more than 15 years and has conducted a limited private practice in conflict resolution as well as pro bono mediation and arbitration for the Bar Association in San Francisco, California Community Dispute Services, and California Lawyers for the Arts. Most recently he is mediation consultant and mediator to a national yearlong pilot project that is introducing mediation as an option in the Medicare complaint system. He is also co-consultant with Nancy Hanawi in developing and activating a complex collaborative problem-solving system at a college. His experience includes:

  • A broad-based background in literature
  • Experience in academic processes, principles, and practices
  • Wide range of mediation and arbitration practice
  • Experience in organizational mediation
  • Experience in developing, using, and teaching conflict resolution theory
  • Experience in writing, editing, and the teaching of writing
  • Experience in mentoring

John Ford, M.A., M.F.T.

John Ford works to support individuals and organizations in approaching conflict with greater clarity. In addition to serving as managing editor for Mediate.com since 2000, he is the immediate past president of the Association for Dispute Resolution of Northern California. He continues to mediate workplace and health care disputes, teach at JFK University, and provide skill-based corporate training.

Nancy Hanawi, Ph.D.

Nancy Hanawi is co-President of the Center for Social Redesign (CSR), a nonprofit consulting organization with a 21-year history. She has been a professor of mathematics, a dean, and a college president. In recent years, her academic interests and experience have been in peace and conflict studies. She has taught at U.C. Berkeley for the past five years and developed a course there on gender and conflict. She is a consultant for organizations and has engaged in many conflict interventions.

William Shea, J.D.

William Shea is an attorney-mediator with 24 years of experience. He sits as a Small Claims judge and as an arbitrator for the Sonoma County Superior Court. He is a member of SPIDR, AFM, and NCMA.