Using MySSU

Self Service or Student Center

Students admitted to Sonoma State University who are applying for financial aid must use MySSU to view your documentation requirements, called your To Do List. You will also use MySSU to view your financial aid awards once they are available. Most new admits will follow Self Service links in MySSU. After you’ve been admitted, paid your Enrollment Reservation Deposit (ERD), and been granted full student access to registration, MySSU will take you to your Student Center instead. Whichever path you are given, the information provided in MySSU is the same.

What is MySSU?

MySSU provides the information you need regarding your:

Please note that there may be a processing period before you can set up your access to MySSU. For Fall applicants, your email reply from Admissions should explain the processing period. For Spring applicants, there may be a two week delay between the date you submit your admission application and the date you are able to access MySSU.

How Do I Know When to Check MySSU for Information?

The Financial Aid Office sends email to you when there is information to view regarding your financial aid To Do List or financial aid awards. Until you receive a Seawolf Gmail address, our email will be sent to your personal email address on file with SSU. When no personal email address has been provided or personal email is undeliverable, we send a letter to the address SSU has on file for you.

If you are admitted and become eligible to register for classes, you will receive a Seawolf Gmail account, which will become the only email address we use to contact you from that point forward. For continuing SSU students, the Financial Aid Office exclusively uses the Seawolf Gmail account for official communications. Please visit our Using Seawolf Gmail page for further information.

How Do I Start Using MySSU?

First obtain your Seawolf User ID, also called your Seawolf Username, and set your password by using the SSU Online Services — Obtain UserID & Password web page. Instructions for the page are:

  1. Click the "Obtain Password" button to be directed to the SSU Online Services — PIN Master web page. Enter the personal information requested and submit.
  2. The next screen will ask you to set up your personal password hints. Be sure to make note of your password hints and answers and keep them in a secure place if there's any chance that in the future you won't remember them. Once you have selected your questions and entered your answers, click the "Submit Password Hints and Continue" button to proceed.
  3. Read and agree to the Acceptable Use Policy by checking the box at the bottom of the page and clicking the "I Agree" button.
  4. The next page provides your Seawolf User ID, also called your Seawolf Username, and allows you to set up your password.

Once you have your Seawolf User ID/username and password, the log in page for MySSU is SSU Online Services. To begin, the instructions are:

  1. At the SSU Online Services web page enter your Seawolf username and password.
  2. If the next page has the message, "Welcome to SSU Online Services", and one or more blue buttons on the left, then follow the Log In Instructions below. If you receive an error message instead, follow the Get Help Instructions below.

Log In Instructions

  1. Click the "MySSU" button.
  2. The next page may require you to enter your Seawolf username and password again.

Get Help Instructions

  1. Try again if you think you entered your password or Seawolf username incorrectly.

  2. If you continue to have a problem, contact the SSU IT Help Desk by phone at (707) 664-4357, or by email at helpdesk@sonoma.edu.

Please make sure to check MySSU regularly for the current status of your documents and required due dates. When your financial aid awards are available, you will view them here.

Viewing Your To Do List

Once you are logged in, you will either see a menu with "Self Service" as one of the menu items, or your Student Center.

Using Self Service to View Your To Do List

  1. Click on "Self Service", then "Campus Personal Information", and finally "To Do List".
  2. Click on each "Financial Aid" item for detailed information on completing it.

Using your Student Center to View Your To Do List

  1. The To Do List appears near the top of the right-hand column.
  2. If any To Do List items are listed, click on the "details" link.
  3. Click on each "Financial Aid" item for detailed information on completing it.

Viewing Financial Aid Information and Updating Your Personal Contact Information

Using Self Service to View Your Financial Aid Information or to Update Your Personal Contact Information

  1. To view your financial aid information, click on "Self Service", then "View Financial Aid" in the "Campus Finances" section. Follow the directions on the pages as they appear.
  2. To update your personal contact information, click on "Self Service", then click on the appropriate contact information link for the information that you want to update. Follow the directions on the pages as they appear.

Using Your Student Center to View Your Financial Aid Information or Update Your Personal Contact Information

  1. To view your financial aid information, click on "View Financial Aid" in the "Finances" section near the middle of the page. Follow the directions on the pages as they appear.
  2. To update your personal contact information, click on one of the links in the "Contact Information" box in the "Personal Information" section near the bottom of the page. Follow the directions on the pages as they appear.

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