Guide to Campus Housing

Lockout Assistance

Lockout assistance is available to residents if they have locked themselves out of their residence, lost their Seawolf ID card, or the electronic reader is malfunctioning. Temporary cards can be issued during regular business hours at no cost in the Student Center Housing Office or at one of the Residential Card Kiosk machines. After hours, the Residential Card Kiosk is the primary method for getting a temporary card. If a resident is experiencing problems with the kiosk, then they will need to contact the neighborhood on-call CSA.

Residential Card Kiosk (Self-Service Encoding Machine)

Sonoma State University now offers 24/7 self-service card access. The Residential Card Kiosk allows you to activate your Seawolf Card at the beginning of the semster and issue a temporary card for when you are locked out. Three Residential Card Kiosk machines are conveniently located throughout the Residential Community: (1) Zinfandel Lobby Breezeway, near the pool; (2) Cellars, next to Ameci's; and (3) Beaujoalis Meeting Room, east wall facing swimming pool.

Resident Paid Utilities

As part of your License Agreement, the utility costs are included in the yearly rate. The University either contracts with vendors or provides the service in-house. This eliminates the hassle of signing up and depositing funds with the various utility companies. When you move in you can expect that your power is on, your television will get reception, and that you will have an active jack for quick internet access.

Cable Television

Comcast provides the University with basic commercial cable television service via coaxial jacks in each bedroom and living room. You will need to supply your own cable to connect your television to the jack. In addition to the regional and local television stations, programming includes basic and expanded basic such as, ESPN, ESPN2, CNN, MTV, TLC, Cartoon Network, Comedy Central, E! and many others. Unfortunately, we are unable to provide premium channels, On Demand, Pay-Per-View, HDTV, or DVR services due to limitations of cabling infrastructue. If you are having problems with the connection and are just receiving "snow" you will need to contact Comcast Bulk Services Customer line at 1-888-895-6504.

Telephones and Long Distance Service

Residents are responsible for providing their own phone service for local and long distance in the Residential Community. Most residents bring cell phones. Another option if you don't have a cell phone is Voice Over IP (VoIP) service on your personal computer.

Internet Access

In order to keep SSU a safe computing environment, students are required to have antivirus software on their personal computer when connecting to our network. While the specific choice of software is ultimately up to the student, below is a sample list of free and paid antivirus options. It is highly recommended that you remove any existing antivirus software on your computer before installing new antivirus software.

Many of the options provide support for Mac OS X or Linux in addition to Windows. Contact the IT Help Desk for questions or assistance with Internet access and malware protection. IT can be reached at (707) 664-HELP or you may visit them in the Schulz Information Center.

Wireless

Living on campus allows you to connect directly to the campus network and Internet from your bedroom wirelessly. Wireless networking is available in all buildings of the Residential Community. When you arrive to campus your computer and gaming consoles will need to be wireless. Information about connecting your gaming console is available at http://www.sonoma.edu/it/wifi/ under the "ssu-blue" section. A direct connection from your printer to your device will be required. SSU is unable to support wireless printers. The University will not be able to support the older devices that require an Ethernet connection. Please visit http://www.sonoma.edu/it/wifi/ for more information about SSU's wireless network.

Water, Garbage, and Recycling

Residents do not pay for their water, garbage, and recycling separately. It is all part of their License Agreement yearly rate. Residents are not charged for garbage or recycling collection service when they dispose of those items properly. There are cans and dumpsters located throughout the Residential Community for convenience. It is highly recommended and encouraged to use these containers frequently in order to keep the residences and courtyards clean and presentable.