Webmail Instructions

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Logging In

  1. Go to the Online Services Login using your browser of choice.
  2. If a Security Certificate pops up click the "Yes" button to Proceed.
    Note: If you click on "View Certificate" and Install the Certificate, the security window will not pop up the next time you visit this page.
    Security Alert Window
  3. Enter your User ID and Password and hit enter or click the "Login" button.
    SSU Webmail 3 Login Window

Working with Messages

Once logged in, you will see your Inbox with recent and new mail.

  1. From the Inbox list:
    • To read a message click on the email’s subject line.
    • To delete a message from the Inbox check the "box" to the left of the sender’s name and then click the "Delete" button located at the upper right hand corner of your Inbox.
    • To move a message to a different folder, check the "box" to the left of the sender’s name and select a folder from the "Move Selected To:" drop down menu and click the "Move" button.
    • To delete all the messages in your Trash folder, click on the word "(purge)" to the right of Trash folder in the list of folders on the left hand side of the screen. You may need to click the (Refresh Folder list link on the left hand side of the screen to see the word "purge" Within a Message.
  2. From within a Message:
    • To delete the message from within the message click either "Delete" at the top of the page, select "Delete & Prev" or "Delete & Next".
    • To View or Download an attachment, scroll to the bottom of the message and click the link for the attachment you wish to "download" or "view".
    • To add the sender to your address book, click the "Add to Addressbook" link in the Options at the top of the message.

Sending a Message

  1. To Compose a message click on the link "Compose" located at the top left side of your main window under "Current Folder:".
  2. Type the address of the recipient in the To line. To send to people in your address book or someone with an SSU email address:
    1. Click on the "Addresses" button below the Subject line.
    2. For "Search For" enter in the name of the person you want to email.
    3. Click the "Search" button.
    4. Click the "To", "CC", "BCC" link next to the name you'd like to use to add that person to your current message. (only click once on each name).
    5. When you are done adding addresses to your message, close the window.
  3. Add an Attachment:
    1. Scroll to the bottom of the compose window and click the Browse button.
    2. Locate and Select the file using the dialog box presented.
    3. Click the Open button.
    4. Click the Add button to attach the file to the email. You can add up to 2 MB of attachments.

Addresses

Webmail will store an address book for you that is available whenever you log into webmail. However, you will not be able to access this address book from a "normal" email client.

Adding an Address

  1. Use the Add to address book option described above in Working with Messages – within a message.
  2. Click on the link "Addresses" at the top of the screen and fill in the information. Click the Add Address button to add it into your Webmail address book.
  3. It may be possible to import your email addresses from your "normal" email client's address book into Webmail. Please contact the IT Help Desk for more information.

Deleting an Address

  1. Click on the link "Addresses" at the top of the screen
  2. Click the checkmark next to the address or addresses you'd like to delete
  3. Click the Delete Selected button

SSU Directory

Search for a Person

  1. Click on the link "Directory" at the top of the screen
  2. Enter the name of the person you'd like to search for
  3. Click the Search button

Search for a Department: (e.g. Nursing)

  1. Click on the link "Directory" at the top of the screen.
  2. Change "By:" from "Common Name" to "Department".
  3. Enter the name or part of the name of the department you would like to search for.
  4. Click the Search button.

Options

This section describes some of the configuration options you can set in Webmail. For detailed information on a particular option, go to the page where the option is located and then click on the "Help" link at the top of the screen.

Personal Information
Use this to set the following options for
  • Signatures
  • Time Zones
  • Reply Citation
Display Preferences
Use this to set how Webmail displays messages, buttons, and windows.
Message Highlighting
Set rules to highlight messages from specific users (e.g. your boss).
Folder Preferences
Change which folder is used for Trash, Sent Items, and Drafts.
  • Change how the list of folders on the left hand side is displayed.
  • Index Order – Change which headings are shown and how they are arranged.
Unsafe Image Rules
Choose whose messages you will display non-local images in. Leaving these unchecked will keep you from telling a spam sender that your email address is valid.
LDIF Address Book Import
This tool imports any address book in LDIF format into Webmail. If you wish to use this tool, but cannot export your address book to LDIF format, please contact the IT Help Desk.
Spell Checker Options
Edit your custom dictionary or tell Webmail to use a Spanish dictionary instead of or in addition to the default English dictionary.
New Mail Options
Control how Webmail notifies you when new messages are received.
Directory Preferences
Control which fields are returned when you search SSU's directory in Webmail.

Folders

Since Webmail only accesses email stored on the server, all folders you create are stored on the server. If you normally check your email using an email client and the POP protocol, this means folders you create may not be accessible with your "normal" email client until you change the configuration of that client.

Create a Folder

  1. Click on the "Folders" link at the top
  2. Type a name in the box under Create
  3. Click the Create button

(Un)Subscribe to a Folder: (that already exists on the server)

  1. Click on the "Folders" link at the top.
  2. Choose a folder under the Unsubscribe/Subscribe Section.
  3. Click the Unsubscribe button or the Subscribe button as appropriate.

Move messages to a Folder:

  1. In the message listing, click the checkbox to the left of the message.
  2. Choose the folder you want the message moved to under "Move selected message to:".
  3. Click the Move button.

Delete a Folder:

  1. Click on the "Folders" link at the top
  2. Choose a folder in the list under the Delete heading
  3. Click the Delete button

Rename a Folder

  1. Same as delete, just under the Rename heading instead

Search for a Message:

  1. Click on the Search link at the top.
  2. Choose which folder you would like to search (or choose All Folders).
  3. Click the piece of text you would like to search for.
  4. Choose the part of the message you would like searched (or choose everywhere).
  5. Click the Search button.