SSU IT Helpdesk - Support Level Definitions

Support Level Definitions

Recommended: IT has determined that this hardware platform will give the user the best performance and compatibility with common software in use on this campus. IT is capable of offering hardware support on these systems for those departments and offices eligible for support.
Supported: Computers in this category are eligible for hardware support although the systems may not be ideal performers for the end-user. It is possible the user may have problems running some software because of a lack of sufficient memory or disk space and overall performance may be lower because of processor speed and type. IT is able to offer support to all eligible departments and offices for computers in this category.
Unsupported: Computer hardware platforms in this category are not supported in any form and the use of this equipment is strongly discouraged. IT does not maintain, repair, or otherwise support computers or computer hardware at this level.

Required: This must be installed on your desktop computer in order to receive support from Information Technology.
Recommended: This software has been identified as being the most compatible with campus computing resources. In most cases, IT Service Center staff will be able to provide technical support for supported users questions/problems, and can install (or help install) and configure these titles.
Supported: In most cases, IT is able to assist users with installing and configuring these titles and can provide some limited troubleshooting and/or advice to supported users.
Unsupported: IT does not install, configure, troubleshoot, repair or provide instruction for these titles. Those using these titles must obtain support from other sources.
Discouraged or Prohibited: This software should not be installed/used on campus desktop computers. These titles have serious bugs and/or conflicts with other campus computing resources. IT does not provide any support for these titles. In some cases these titles will be deleted if found on SSU-owned campus computers. Additionally, installation or use of this software may nullify IT's support obligations for that desktop computer.