Helpdesk Service for ResNet Students
The IT Helpdesk provides the following services to Residential Hall Students.
Anti-Virus Assistance
If your computer contracts a virus, and you are unable to remove it, you may bring your laptop or desktop to the IT Helpdesk (Monday to Friday from 8:00 AM to 5:00 PM) or call x4-4357 for assistance.
Before any work is begun on your computer, you will be required to sign a release by IT staff. If you choose not to sign the release, we will direct you to take your computer to a computer service center.
IT staff will help you remove viruses or other forms of malware, however, we will not repair computers that are either physically broken or that have a broken or unstable installation of Windows.
If, after initial assessment, the IT staff determines that your computer may have serious issues beyond simply having a virus, worm, or spyware, we will stop work and advise you to take your computer to a computer service center that is prepared to resolve such problems.
Network Connection Diagnotics
If your network connection is not working, you may contact the IT Helpdesk for assistance. If, after initial testing, a problem with the network connection is found, a service ticket will be opened, and you will be contacted by our networking group to resolve the problem.
Network Port Reactivation
If your computer is creating a problem on the university network, IT will shut off the network connection in your room. Please do not use your roomate's connection, since that will result in their connection being shutdown as well. To get your network connection re-activated the first time, you will need to bring your laptop or desktop in to the Helpdesk, so IT can confirm that the problem on your computer has been corrected, that you have active Antivirus software installed and scheduled, and that you are actively installing critical updates from Microsoft or Apple as they are released.