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WiFi at SSU

To logon to the wireless network, connect to SSU-WLAN on the main campus or ResHall-WLAN in the Residence Halls, then start your web browser and enter in your Seawolf UserID and password. Once authenticated, you will have full access to all SSU network resources.

If you don't remember your Seawolf UserID please contact the IT Help Desk at 664-4357 for assistance.

Getting Connected to Wireless -
Troubleshooting Guide

I can’t seem to get on the wireless network.  What should I do?

1. Does your device “see” one or both of the SSIDs (wireless networks) listed below?
   • ResHall-WLAN
   • SSUWLAN
   If it can’t see either of these, it could be that the wireless adapter in your computer or smartphone is not enabled.
2. Turn on your device's wireless functionality.
   • If your computer has a physical switch that turns the wireless radio on or off, please check that it is switched to the “on” position. 
   • If your device does not have a physical switch, please check your network card settings for the built-in wireless adapter.
     • On a Mac, please check that the computer’s Airport is turned on.
     • On a smartphone, please check the wifi settings are enabled.
3. If you still can’t select the ResHall-WLAN, please contact the IT Help Desk.

I select the ResHall-WLAN, but nothing happens.

1. Is your device leasing a Sonoma State University ip?
   • Does your ip address start with “130.157”?
   • Or, does it start with “10.” Or “172.16” or “192.168.” or “169.” Or “0.0.0.0”?
   If it’s anything other than “130.157.x.x” your computer or smartphone has either cached the ip address of your home internet service provider and/or your 3G/4G cellphone data provider, or it’s not enabled for DHCP (a method of dynamically assigning an ip address).
2. Please enable it for DHCP.
   

Okay, I’ve selected the ResHall-WLAN and I have an ip address that begins with “130.157” but I still can’t get on the wireless network. 

1. When you start your favorite browser (Chrome, Firefox, Safari, or Internet Explorer) you should get our captive portal login page (see screenshot above).
2. On the left-hand side of the page you need to fill in your seawolf user name and password.  Once you submit those credentials, you should be connected to the Internet.
3. If you type in your user name and password, submit it for the first time, you may get a splashscreen querying whether you want to accept the certificate.   If you accept the certificate on this initial login, it will not query you again.
4. If you are not able to login using your credentials, please contact the IT Help Desk and open a wireless network ticket.
   

Getting Additional Help

Please have the following information available prior to calling the IT Help Desk (707-664-4357):

1. Hardware address of your wireless adapter.
2. Operating System (Windows 7, Vista, XP, OS X, Chrome, etc) running on your computer.
3. Phone number to contact you for further troubleshooting.
4. Times/days you are available.