Sonoma State University - Rohnert Park, California
Psychology MA in Organization Development

Future OD Practices and Practitioner Competencies;
Outcomes of a Delphi Conference
Moderated by Saul Eisen

Delphi Home

Phase 1. Emerging Trends

Phase 2. Challenges and Opportunities

Sonoma State OD Program

Phase 3. Intervention Strategies

Phase 4. Future Competencies

Phase 1 of this Delphi process provides an environment scan for organizations in a changing world. What are the most significant trends and forces that will affect organizations during the next decade?


Phase 1. Emerging Trends


1. Business and the Economy

  • Globalization and the concentration of wealth, in the hands of a relatively small number of individuals, or corporations, feeds the reality and perception of a class difference between have and the have-not persons and countries. The gap between rich and poor, north and south, will continue to widen, resulting in continuous acts of terrorism and other problems.

  • The pace of business keeps accelerating: product life cycles are shrinking, employment tenure is shortening and the general length of any business activity is diminishing. Businesses are using lay-off much more quickly as they attempt to adapt to world market changes. The pace in most corporations is punishing because old habits and processes are incapable of accommodating the new speed.

  • The economies of the world are intertwined and therefore an "upset" in one area is more likely now to cause a chain reaction in a short space of time. This may increase the fragility and volatility of the economic system.

  • Growing demands for market responsiveness and pursuit of new opportunities in an increasingly dynamic business environment will increase reliance on tactical and strategic partnering between organizations. Corporations will continue to merge, integrate, and form strategic alliances.

  • By design, the full-time ranks of organizations will continue to shrink. The core of tomorrow's corporations will be relatively small groups - those professionals upon whom the organizations absolutely rely. If it's not critical to the mission of the organization, it will tend to be outsourced, contracted, or dumped. Consequently, professional service organizations will continue to grow in order to meet the needs of these companies while independent consultants, work-from-home professionals, casual labor will become even more prevalent.

  • Unrelenting shareholder demands for profitability, at any cost; increased pressure of institutional investors on markets. Economy and business downturn lead executives to focus even more on bottom line and shareholder value.


2. Science and Technology

  • Supported by high-speed and wireless communication technologies, there is continuing growth in telecommuting, and reliance on virtual teams--groups working in separate locations and even across organizations, requiring fast, reliable coordination.

  • Less reliance on tangible assets, and increasing knowledge capital. A major challenge for "knowledge workers" will be sorting and sifting relevant information from the unbelievable amounts of available data.

  • We have outdistanced our social evolution with our technological evolution, to the point where we are doing things that are causing untold harm on the ecology and society. We have leveraged the power of business corporations to the point where they can destroy the world in pursuit of self interests.

  • Internet becomes more and more pervasive. Eyeball relationships changing; continuing growth of information and communication technologies, allowing us to work at far distances in an increasingly high-touch way. Increasing use of technology as a substitute for face-to-face interaction.

  • Growing importance of biotechnologies, not only for human health, but for agriculture, materials (manufacturing) and environmental remediation.


3. Government and Politics

  • Business and government will be increasingly in partnership and collaboration navigating the global economy. Organizations may be replacing governments as the primary global governance mechanism. Emergence of global business, economic quasi-governmental oligopolies, expected to bring a whole new set of challenges and opportunities.

  • Whole-system thinking seems the only possible way for any country, including our own, to intervene in either a business of political environment. We have spent too long stuck in the linear style of thinking and planning.


4. Population and Demographics

  • World population continues to increase, especially in developing regions of the world. Some industrialized nations are predicting a leveling off - and in some cases - declining population. There is an increasing disparity between a smaller proportion of affluent, older, modernized populations, and a larger proportion of deprived, younger, and more traditional populations.

  • The population is becoming more and more diverse. The ability to work with diverse groups and also to mediate conflict will become more important. All forms of diversity will be integral to planning and implementing change.

  • Global population will continue to grow at between 70-80,000,000 people a year. Increasing migrations from crowded to less crowded areas, i.e. into North America from "poor" countries. Number of have-nots, now over 80% of the population will increase to 85% globally.


5. Education and Training

  • More attention to convenience and accessibility. More emphasis on "just-in-time" learning, getting the training on-the-spot (usually on line) when the need arises rather than "going to" training (at a different time or place)--integration of work and learning.

  • Technology will be central to most education and training. The whole concept of transferring knowledge via the Internet or world wide web is changing the nature of education (despite questions about the relative effectiveness of e-learning).

  • More and different ways to get education: Traditional university degrees; certificate programs; for-profit universities (e.g., Phoenix); on-line universities; corporate universities.


6. Health and the Environment

  • Change in the environment is occurring at an increasingly rapid pace. The elements which will drive the "future" will change so much that plans made today will no longer be applicable before they can even be implemented.

  • Systems thinking is increasingly seen as the only possible way to move ahead in the environment, or in addressing health issues, such as AIDS. Sustainability may be supported by a balanced scorecard approach, with global indicators that also roll down to regional, national, local and even household indicators. A whole systems perspective provides feedback on the impact of lifestyle patterns and choices.

  • Especially in the developing world, life-threatening diseases will continue to decimate large sections of the adult population and create increasing numbers of orphans, challenging the developed world to find ways to solve the resulting problems of poverty, crime, illiteracy, and terrorism.


7. Culture and Belief Systems

  • Culture and belief systems are clashing all over the globe as well as in the US. These clashes will probably intensify and OD practitioners with expertise in managing multi-cultural conflict will have more work than they can handle.

  • Culture and Belief Systems work emerges as a key category for OD practitioners.

  • Most top leaders in corporate America are still men who have no interest whatsoever in anything that smacks of "touchy-feely". They have managed to grow their businesses very successfully and amass huge personal fortunes without much regard for the human side of enterprise. The people who need us the most are often those who are least likely to use us. That applies to OD as well as coaching.

  • Success in the growing international super-culture requires that those working in such contexts be increasingly comfortable with cultural ambiguity. Valuing of diversity is increasingly a reality in businesses, in education, and in communities.

This site is copyrighted © 2002 by Saul Eisen, Ph.D. Permission is granted to use this material for educational purposes, as long as it is not substantially changed, and attribution to the source and authors is included.

Delphi Home

Phase 1. Emerging Trends

Phase 2. Challenges and Opportunities

Sonoma State OD Program

Phase 3. Intervention Strategies

Phase 4. Future Competencies