Notice To Consumers

  • Full Student Health Center (SHC) services are available only to regularly enrolled SSU students. SSU students are also eligible for basic health services at other CSU Health Centers during the academic year.
  • Individually identifiable medical information is confidential and patient privacy is respected.
  • The SHC is funded by mandatory health fees (part of SSU registration fees). Most regular medical visits & services are provided without additional charge to current regularly enrolled SSU students.
  • Nominal user fees are charged for pharmaceuticals, summer services, some supplies, procedures & diagnostic tests & for failure to return borrowed equipment on time or cancel an appointment. Patients are notified of user fee charges at the time of the service & may request user fee information at any time.
  • User fees are payable at the time of service. Payment must be in cash or by check. A charge is made for returned checks. A receipt is provided.
  • Billing and re-billing charges may be assessed for failure to pay at the time of service or if there are continuing unpaid balances.
  • Registration HOLDS are placed on the records of students who have not paid past due balances or returned borrowed equipment on time. They can only be cleared by paying the balance due.
  • Insurance is not required to attend SSU or use the Student Health Center. Supplemental insurance is advised to help with medical service needs that are beyond the or hours of operation of the SHC.
  • Patients are financially responsible to the provider for medical services received outside the Student Health Center or off campus.
  • Suggestions or complaints may be submitted to the Student Health Center Director, to any SHC employee, and/or to the Suggestions Box in the SHC lobby.
  • Medical and other CSU liability issues are handled through the California State University Risk Management Authority.
  • Physicians are licensed & regulated by the Medical Board of CA, 800-633-2322 www.mbc.ca.gov; Nurse Practitioners by the CA Board of Registered Nursing; and Pharmacists by the CA Board of Pharmacy. The Student Health Center is accredited by the Accreditation Association for Ambulatory Health Care. These organizations can receive feedback from consumers.
  • The state licensed SHC Pharmacy maintains a limited low cost formulary of prescription & non-prescription items. Patients may choose to use the SHC Pharmacy or an external pharmacy at their own expense. Payment in cash or check is due at the time of service.
  • The Pharmacy is able to fill only those prescriptions written by SHC medical providers for conditions diagnosed and treated at the SHC.
  • Patient consultation is provided by a licensed Pharmacist. Ask the pharmacist or your SHC medical provider if you have questions about medication dosage, possible side effects, drug interactions, etc.
  • The Pharmacy is closed during portions of the summer. Prescription refills on record at the SHC Pharmacy expire at the end of the school year and when a patient is no longer enrolled at SSU.