STUDENT HEALTH CENTER

Sonoma State University Student Health Center
PATIENT RIGHTS AND RESPONSIBILITIES

PATIENT RIGHTS AND RESPONSIBILITIES

An SSU student eligible to use the Student Health Center has the right to:

  • Access to care within the published hours and service scope of the Student Health Center.
  • Privacy and confidentiality of medical and personal information including the right to request or refuse release of individual medical records & to access information in these records in accordance with SSU policy and applicable state and federal laws.
  • Be treated with respect, courtesy, and dignity.
  • Know the name, qualifications and credentials of his/her health care provider(s) and request a different provider or a second medical opinion if other qualified providers are available.
  • Receive information about his/her medical condition including diagnosis, prognosis, purpose, benefits, risks, possible side effects & treatment alternatives.
  • Participate in individual health care decisions except when medically contraindicated.
  • Make an informed decision to decline diagnostic evaluations or treatments and accept responsibility for the outcome of such decisions.
  • Express suggestions and/or grievances to the Health Center Director or other staff.
  • Receive timely information about Student Health Center operations including but not limited to fees, payment policies, liability coverage, after-hours options, and emergency care.
  • Use a medical, pharmacy, lab, or x-ray facility other than the SHC at his/her own expense.

A Student Health Center patient has the responsibility to:

  • Keep appointments or notify the Health Center in advance to cancel or reschedule.
  • Provide complete, accurate personal health history including past and present medical conditions; current symptoms and concerns; allergies; sensitivities; health-related behaviors; and the medications, nutritional supplements and other substances you use.
  • Communicate actively with the medical provider to better understand his/her medical condition.
  • Follow the treatment plan prescribed by his/her medical provider and seek necessary, timely medical treatment, including utilizing off-campus sources if medical needs fall outside the scope or hours of operation of the Student Health Center.
  • Understand and accept the consequences of refusing or not complying with treatment.
  • Accept financial responsibility for any charges, promptly pay fees, and return borrowed equipment.
  • Be considerate of Health Center patients and Health Center personnel.
  • Maintain a healthy lifestyle.
  • Inform the SHC of any living will, advance directive, medical power of attorney or other information that could influence his or her care.