job descriptions

Community Services Advisor

Job Details:


Community Services Advisor


Residential Life, Student Affairs and Enrollment Management

Position Offered:

Student Assistant (Live-in from early-August to mid-May)


Room and board, plus competitive stipend for approximately 20 hrs/week (actual number of hours may vary)

Summary Description:

Community Service Advisors (CSAs) are responsible for mentoring, advising, and setting boundaries with students who live in the Residential Community. They are trained to respond to emergencies, mediate resident conflicts, make referrals to appropriate campus resources, provide community building activities, uphold Residential Community standards and policies, and build communities of respect and caring within a diverse group of individuals. Job expectations include, but are not limited to: on-call weekend and weekday duty (varies by neighborhood) and service desk coverage, weekly staff meetings, weekly in-service training, weekly supervision meetings, and being a campus leader and role model. The CSA position is an academic year, live on-campus commitment and all members of the staff must be available in early-August and early-January for training and available throughout the year (including weekends) for major activities.

Job Responsibilities:

1. Provide Personal and Academic Support for the Individual Student

Establish a rapport with all residents for whom the CSA is responsible. Assist residents in getting to know one another. Serve as a resource, intervene in conflicts, make appropriate referrals, and be available and approachable. Provide information and referrals related to academic support programs as well as other campus resources.

2. Create a Sense of Belonging through Community Building Activities

Provide monthly social and educational activities that meet a variety of needs and interests. Assist Residential Student Association's and Welcome Week's programming efforts.

3. Policy Enforcement and Limit Setting

Assist in maintaining an environment in which residents respect the rights of others. Work on-call and service desk shifts. Respond appropriately to crisis situations. A CSA is required to abide by federal and state law, and university policies.

4. Build Community

Provide opportunities for students to feel connected within their living environment through one-on-one meetings, intentional interactions, and planned events.

5. Selection and Recruitment

Assist in the recruitment and hiring process for new students entering the SAEM Peer Leadership positions.

Keep in mind that individual job responsibilities may vary depending on building/village placement (e.g. living learning community)


1. Required:

Must be eligible to live on-campus during academic year. Minimum cumulative, and semesterly, GPA of 2.5 at time of application and must maintain 2.5 GPA throughout hiring and employment. Mature, self-motivated, quick-learner, able to work in teams. Excellent communication and interpersonal skills needed. Extensive knowledge of Sonoma State University campus and programs. Must be able to work with diverse populations. Satisfactory completion of University 238 (B or better). A similar course of parallel gateway leadership experience may be substituted for this requirement. Good judicial standing (at the time of application and hiring) with Residential Life and the University.

Must attend weekly in-services: Usually on Fridays from 1-3 pm, but is subject to change. Must be available to attend Spring Pre-Service on April 4/5, 2014: Location/Time TBA Training begins on Saturday, August 2, 2014.

Due to the demands of the CSA position, students who are involved in activities or academic programs that are time consuming (ie. theatre, varsity athletics, lab based majors) have experienced extreme difficulty fulfilling the requirements of the CSA position and maintaining positive involvement in the other commitments. If you still choose to apply, you may be asked to make a choice between the CSA job and these other commitments.

2. Preferred:

Demonstrated programming experience. One year residential community living experience. Good conduct standing with Residential Life and the University. High level of involvement in SSU's Residential Experience.

Work Schedule:

Eventnum. hours
On-call (Average) 10 hours
On-going training 2 hours
Meetings 3 hours
Resident interaction/programming 5 hours (average)
Total (average):20 hours a week

How to Apply for this Position:

  1. Go to to access all job descriptions. Beginning November 1st, go to the same website to access and submit your online application.
  2. Attend an Information Session. Dates are listed in the application packet
  3. Sign up for the Leadership Class, UNIV 238.
  4. Submit your online application no later than 4:30 pm on January 31, 2014.
  5. Sign up January 29 to February 5, 2014 on-line for group process and individual interviews.


Direct questions about the Community Services Advisor position to one of the following: Stacey Murray, Community Development Coordinator, Residential Life * 707-664-4192 *

Mo Phillips, Associate Director of Student Development * 707-664-2804 *

sonoma state university, 1801 e.cotati ave rohnert park, ca 94928