Role of Online Discussion Facilitator

 

On facilitating an online discussion:

Often, a long discussion will leave the participants feeling a bit lost. The conversation might have taken so many twists and turns that people are unsure of where they have gotten to, or even what the original question was.

It is enormously helpful to have a facilitator occasionally post a summary of what has been said so far. A summary might identify areas where consensus has been reached, and the questions that are still unresolved. It might point out the major themes that have arisen, providing a framework for further discussion. It can summarize arguments that have been made, so as to prevent the discussion from retracing the same ground over and over. And the summary can provide links to the full original text of any messages that it references.

A good summary is helpful to the participants, and is valuable to anyone coming late to the discussion. Writing a good summary requires human intelligence; it involves not just comprehending the meaning of individual messages, but recognizing and describing complex patterns and relationships between them.

Role of Discussion Facilitator:

  • Encourage and guide the discussion
  • Be clear about the purpose and expected outcomes of the discussion
  • Encourage participants to respond to each other as well as to the facilitator
  • Recognize participants via private and public messages
  • Share information and resources and encourage others to do the same
  • Create a welcoming environment
  • Tie together the threads of the discussion and summarize it
  • Enforce the discussion group ground rules, if necessary
  • Keep the discussion focused on the topic
  • Clarify the questions and comments of participants, if necessary
  • Act as an unbiased, neutral commentator
  • Participate regularly, actively and thoughtfully
  • Ask leading questions; resist being too chatty
  • Decide when to resolve conflict/hostile interaction

 

Thomas F. Nolan