| On
facilitating an online discussion:
Often, a long discussion
will leave the participants feeling a bit lost. The conversation
might have taken so many twists and turns that people are unsure
of where they have gotten to, or even what the original question
was.
It is enormously helpful
to have a facilitator occasionally post a summary of what has
been said so far. A summary might identify areas where consensus
has been reached, and the questions that are still unresolved.
It might point out the major themes that have arisen, providing
a framework for further discussion. It can summarize arguments
that have been made, so as to prevent the discussion from retracing
the same ground over and over. And the summary can provide links
to the full original text of any messages that it references.
A good summary is helpful
to the participants, and is valuable to anyone coming late to
the discussion. Writing a good summary requires human intelligence;
it involves not just comprehending the meaning of individual
messages, but recognizing and describing complex patterns and
relationships between them.
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