Q. Why can't I log in to edit my website?

A. Quite often, you will be able to solve your login problems on your own. A login error is usually due to a problems with your settings. Here are a few things to check in your settings:

Are you using a supported WebDAV client?

If you're trying to access www.sonoma.edu or www.students.sonoma.edu, you must use a WebDAV client. The Web Office supports these WebDAV clients:

  • Network Places (Windows)
  • Dreamweaver CS3 or newer built in WebDAV feature (Mac & Windows)
  • Mac OS Go > Connect to Server command (Mac)
  • Cyberduck (Mac & Windows)

Are you using the correct WebDAV URL?

The WebDAV URL you use will depend on the kind of account you have, and what kind of site you're editing. See WebDAV Settings for the format of WebDAV URLs and examples.

Are you using the correct Username?

You must use your Seawolf ID to connect to the web server. This is the same username you use with your SSU email. If you're not sure what your username is, contact the IT Help Desk.

Are you using the correct Password?

If you are using your Seawolf account for accessing the web server, the password is the same one you use for SSU email, WebCT, Peoplesoft and other LDAP-authenticated services.

Note: Passwords are case-sensitive.

If you have forgotten your password, contact the IT Help Desk to request that your password be reset. Please do this only if you are certain you are doing everything else correctly. Changing your password will not help if you are using an incorrect username, or trying to connect to the wrong machine or directory. Requesting a new password under these circumstances will only delay resolution of the actual problem. You will need to supply your username when you request a new password, as well as photo ID. Also, changing your Seawolf password means you may need to update other applications where you have your password saved (or cached). This could include Email, Calendar, etc.

Does Your Account Have Permission to Access the Directory?

If you're trying to access a department, club or a directory belonging to another faculty or staff member, your account must be given permission. If you're not sure you have access to the correct directory, contact the Web Office.

Assistance

Contact the IT Help Desk or Web Office if you are unable to access the server after checking all of the above items.