Balanced Scorecard:  Portal provides a range of value added products, forums, and information that will simplify the procurement and implementation of any performance or strategy management system.

American Evaluation Association - Home Page

AEA TIG on Collaborative, Participatory, & Empowerment Evaluation-This page begins with a brief introduction to empowerment evaluation. It also includes  information about the Collaborative, Participatory, and Empowerment section of the American Evaluation Association.

AEA TIG on International & Cross-cultural Evaluation -The International & Cross-cultural Evaluation Topical Interest Group (I&CCE) is an organization that is affiliated with the American Evaluation Association. The purpose of the I&CCE is to provide evaluators who are interested in cross-cultural issues with opportunities for professional development. I&CCE sponsors paper sessions and panels during the annual meeting of the association. The current CO-chairs of the I&CCE are Kate Spring (Independent Consultant), Mary Church (PREL), and Sophie de Caen (UNCDF).

Assessment & Evaluation on the Internet. ERIC/AE Digest - Drake & Rudner.In this digest, we identify Internet resources of particular interest to the assessment community. Gopher sites and web sites are identified and discussed.

Performance Management

• Alacrity Inc.

Health Care Quality

• Community Health Management Information Services
• Healthcare Quality Management Consultants
• Joint Comm. for the Accreditation of Healthcare Orgs .
• National Committee for Quality Assurance
• Quality Measurement Advisory Services of
• Foundation for Health Care Quality

Action Learning International - "Virtual meeting place for action learners & researchers worldwide"

Action Research on the Web - University of Sydney

Action Research: Jack Whitehead's Homepage - University of Bath

Action Research - Queen's University

ALARMP - Action Learning, Action Research & Process Management Assoc. Inc.

Collaborative Action Research Network (CARN) - University of East Anglia

COMM-ORG: Action Research

Community Development Society - Participatory Research (PR) Sites

Education As Inquiry: A Teacher / Action Research Site - Developed by Judith M. Newman

Action Research: A Brief Overview by Judith M. Newman

PARnet The Cornell Participatory Action Research Network-For Scholars interested in Action Rese

The International Management Centres (IMC) is an independent multinational business school, specializing in management development programs under the well-proven theories of work based 'Action Learning'. 

Return to [SSU , OD Program Home]

Baldrige National Quality Program home site.

Baldrige's Examiners- listed by State.

State and Government Quality Awards and Programs

• Excellence in Missouri Foundation
• Maine Quality Council
• Pensacola Area Total Quality Council
• Quality Council of Alberta
• Team Quality Award of Western Pennsylvania
• Tennessee Quality Award
• Tri-State Regional Quality Award
• Washington Quality Initiative

e-Baldrige Self-Assessment and Action Planning: Using the Baldrige Organizational Profile for Business, Education, and Health Care.

Malcolm Baldrige Assessment: Adding value to performance excellence.

Performance measurement in not-for-profit and public-sector organizations- a paper by Malcolm Macpherson, PhD that was presented to NZOQ National Conference May 30-June 1, 2001
Christchurch, New Zealand

Quality in education
A recent email from the US got me thinking about quality and education. A performance excellence specialist asked: Did I know of any models that might be used to convince a school system in Maryland to 'do something' with the Baldrige education criteria?

HOYT & RALSTON, Inc.  A consulting firm with a  specialty is a process called the Collaborative Assessment Process. Through this process, an organization will learn more about what it really means to be World-Class, and what it takes to get there.  It helps organizations assess their organizations to the Performance Excellence Criteria, and set priorities for continuous improvement.

Alliance for Continuous Improvement- A consulting firm that offers a three Steps to World Class organization through using  the Malcolm Baldrige Criteria for Performance Excellence. 

BALDRIGE AWARD WINNERS

TQM Self-Assessment Using Malcolm Baldrige Criteria

 President's Quality Award Program Criteria

 Baldrige Definition of "High Performance" in Education

Baldrige Criteria: The Baldrige Award criteria, continually improved since 1988, are comprised of seven categories.

The European Foundation for Quality Management (EFQM)- was founded in 1988 by the Presidents of 14 major European companies, with the endorsement of the European Commission. The present membership is in excess of 600 organizations ranging from major multinationals and important national companies to research institutes in prominent European universities

Other Links on Baldrige program brought to you by Quality Today Magazine 

David Hutton Associates: Specialists in Baldrige-style business excellence assessment as a tool to drive organizational change and improvement.

Baldrige21.com: From self-assessment workshops to Baldrige best practices, this site covers it all. Founder Paul Steel is a senior Baldrige personality with extensive US, European and Asian Pacific experience

Baldrige Best Practices: Baldrige best process  includes not only a detailed Best Process description in a readily applicable format, but also the tools for customizing, gaining acceptance, ensuring integration, training, implementing, measuring effectiveness, and ensuring ongoing control and improvement. Each is calibrated to the Baldrige Criteria for Performance Excellence.

BaldrigePlus: Everything you want to know about the Malcolm Baldrige National Quality Award can be found at this New Zealand site. Several Baldrige related case studies are included as are "Baldrige Basics," studies illustrating performance excellence concepts, printable Baldrige worksheets and online workshops.

Finnevo Oy -- Knowledge Applications for Improvement

California Council for Quality & Service: The California Council for Quality & Service (CCQS) is a nonprofit, tax-exempt foundation administered by a professional staff under the leadership and direction of its Board of Trustees. The mission of CCQS is to help California's private and public organizations achieve world class services and products through the principles of the Malcolm Baldrige National Quality Award.

Quality New Jersey

American Productivity and Quality Center: "International Benchmarking Clearinghouse. The American Productivity & Quality Center is in the business of improving your organization through education, training, benchmarking services, action research, networking opportunities, publications, and other media. We are primarily a member-based organization, but most of our products and services are available to nonmembers."

TBE Surveyor and Industry Metrics: Every day we hear from business professionals seeking those ever elusive. It's been virtually impossible to obtain accurate and current metrics quantifiable data on any process. Until now that is. With the launch of TBE Surveyor, we're receiving fresh metrics by the minute!"

Best Process 

Baldrige Best Practices

Best Manufacturing Practice: Your source for best manufacturing practices.

Pfeiffer & Company: Jossey-Bass Inc. Books : "Innovative resources for management, business, human resource development, and education courses. "

Soundview Executive Book Summaries. "Soundview summarizes and reviews the best in business books for an executive clientele."

Amazon Books : Online bookstore. "Search one million titles!"

Journal of Management Consulting

Journal of Organizational Change Management

A national E-newsletter (on OD/Consultation issues)

Training magazine

Inner Edge magazine: excellent source for the strand of business thinking that includes spirituality/soul/emotion/community. You can request a free issue under the "resources" section. 

Fast Company- Built around the Web version of Fast Company magazine, augments the hard copy articles and features with interactive tools, forums and networks for managers wanting to keep up with the global revolution in business practice.

Inc. magazine

Economist

Jossey-Bass Links: "Academy of Human Resource Development, Bibliography of Team Resources, Executive Book Summaries, Business Schools on the Web, Business Outreach Books, Internet Resources for Leadership and Management Development, the Wall Street Journal, Wall Street information"

McMaster Electronic Resources

McMaster Library Catalogs

Harvard Baker Library

Harvard-MIT Data Center

Sloan Management Review

MIS Quarterly

Harvard Business School Publishing

Harvard Business Review

THOR: Purdue University Libraries-The Online Resource

Current Research in Social Psychology - AN ELECTRONIC JOURNAL

 

Return to [SSU, OD Program Home]

CHANGE MANAGEMENT

 

Re-Engineering: Why it So Often Fails

Managing Purposeful Change: You need to register in order to access this article and many more..

Collaborative Strategies :"The Clearinghouse for Information on Collaboration Technologies, Tools and Methods."

W3C : "Collaboration, Knowledge Representation and Automatability"

Concepts of Collaboration : A paper

Cooperative work : "Although a considerable body of knowledge regarding cooperative work already exists, agreement on the subject is hard to find. The wide range of views concerning cooperative work make it an interesting subject to review ."

Center for the Study Of Work Teams: "The mission of the Center is to create learning partnerships which support the design, implementation, and development of collaborative work systems, thereby maximizing individual and organizational effectiveness."

Community in the Workplace Resource Center : "Reading list, Annotated online resources, Book reviews and, List of community-building institutes and centers."

Independent Collaboration: "We are so accustomed to either striking out completely on our own, or acquiescing to someone else's will, that independently collaborating is almost an oxymoron. Learning to collaborate, and yet remain independent, is a most difficult skill. Here are some suggested background reading areas. "

IGC Internet: Progressive Networking and Future Collaboration-         IGC shares the vision to actively promote change toward a healthy society, one which is founded on principals of social justice, broadly shared economic opportunity, a robust democratic process, and sustainable environmental practices. We believe healthy societies rely fundamentally on respect for individual rights, the vitality of communities, and a celebration of diversity

Browse PeaceNet Sites.

The Center for Group Learning

Association for Specialists in Group Work

Center for the Study of Group Processes

The Association for Humanistic Psychology

The Process Work Center of Portland: Process work is a cross-disciplinary approach to support individual and collective change. Physical symptoms, relationship problems, group conflicts, social tensions, when approached with curiosity and respect, can lead to new information that is vital for personal or collective growth. Process Work believes that the solution to a problem is contained within the disturbance itself and provides a practical framework for discovering the meaning that is encoded in these disturbing experiences.

Diversity Training University International - free on-line resources, including Daily Diversity Lessons and courses

 

Return to [SSU, OD Program Home]

CONFLICT RESOLUTION & NEGOTIATION

Etiquette International: Often, it is not lack of business acumen that loses overseas deals but a lack of appreciation of foreign cultures and poorly developed negotiation skills. Etiquette International (EI) works with organizations to increase their effectiveness in international protocol and business etiquette.  Also offers short reviews of essential reading in the area. Top rate information for the international business traveler.

Spider: Society of Professionals in Dispute Resolution

 

Return to [SSU, OD Program Home]

CONSULTING FIRMS

Jobs in Consulting: Addresses for the large consulting firms found here

Consultant's Corner

A helpful resource to find a solo consultant or to become a better consultant yourself. You will find information on how to run a consulting practice, how to market your services and more.

The Results Group: "Consulting and Training for Organizational Effectiveness. We are committed to working with clients whose mission includes a commitment to social and ethical responsibility, building partnership with customers, employees, and communities, and who are innovators in the new world of work."

The Change Project : Information on: change codes, health care, community

Company of Experts and the Berkeley Institute on Transformational Learning: "Company of Experts acts as a broker for dozens of educational Experts on Call. We provide a peer-based approach to helping individuals, groups and colleges and universities meet their development needs."

Collaborative Economics : to help civic entrepreneurs build communities that collaborate to compete globally." Based in California's Silicon Valley, Collaborative Economics helps public and private leadership groups develop and implement collaborative strategies for creating high-performing economic communities.

Global Business Network: "GBN is a unique membership organization specializing in scenario thinking and collaborative learning about the future. GBN's worldwide network includes more than sixty leading companies and select individuals from the sciences, arts, business, and academia."

Covision : A firm specializing in large group interactive processes

Anderson Consulting Home Page.

John Adams's Consulting Home Page.

Reid Moomough & Associates: An OD consulting firm dedicated to helping clients improve their organizations.

Vanguard Consulting: A UK Consulting Firm dedicated to helping organizations  improving bottom line and  performance.

Farrell North: A consulting firm dedicated to helping organization through creative thinking , strategic planning and team building.

Common Ground Consulting:  specialized in taking teams and organizations from high conflict to high performance. From initial analysis and implementation sessions through periodic coaching and checkups, they  use high quality tools and expert facilitation to help organizations, teams and individuals convert conflict and obstacles into sustainable solutions and productive work environments

David Hutton Associates: Specialists in Baldrige-style business excellence assessment as a tool to drive organizational change and improvement

Integration Strategies: Creating Strategic & Collaborative Connections

Management Consulting Online - Advice and insight for management consultants

McKinsey & Company - A management consulting firm

Metrus Group - using strategic measurement and employee surveys to promote change. Lots of information in the "recommended reading" section.

Adams Six Sigma - specialist in total quality management, strategic planning, goal setting, team building, employee motivation, and statistical process control

R. Holmes And Associates, Australia-Process Consulting.

The Critical Thinking Community - Resources on critical thinking for primary and high schools, colleges, and universities

Applying Critical Thinking - Links and information in support of the hypothesis that critical thinking is one of the most important survival skills for managers and employees.

Mission: Critical - Tutorial for critical thinking.

Core Concepts in Critical Thinking - Heavy, but required, reading for anyone serious about the effective teaching of problem solving skills.

FACTS - Forum for active critical thinking site.

Philadelphia Association for Critical Thinking - Addressing strange phenomena with the mindset, "What are the facts and what can we deduce from them?"

An Experiment in Group Learning Technology - The results of a study, designed to measure critical thinking in face-to-face and computer-supported seminars.

Check It Out - Information related to reading, writing, and critical thinking. Includes a huge site for English lesson ideas

To Be or Not To Be: E-Prime as a Tool for Critical Thinking - The benefits of speaking and writing in E-Prime

Studies in Critical Thinking - A collection of study guides and lessons based on philosophical texts for high school teachers and students.

Eutech Engineering Solutions - Competitive edge thinking and implementation of asset management and operations improvement (AMOI) to deal with critical business issues.

Studies in Critical Thinking - A collection of study guides, lessons, and essays based on philosophical texts for high school teachers and students. From Governor French Academy, Illinois, USA.

Trinity College - to foster critical thinking, free the mind of parochialism and prejudice, and prepare students to lead examined lives that are personally satisfying, civically responsible, and socially useful.

 

Return to [SSU, OD Program Home]

DISCUSSION GROUPS

Learning-Org Dialog on Learning Organizations": Learning Org Discussion Pages updated daily." 

Tile Net / List Serves

 

Return to [SSU, OD Program Home]

FACILITATION

Facilitator Central : |Consulting | Training |Research |Library |Organizations |Conferences |Meetingware |Usenet Group |

International Association of Facilitator

Return to [SSU, OD Program Home]

 

EMOTIONAL INTELLIGENT

Consortium for Research on Emotional Intelligence in Organizations-A person's ability to perceive, identify, understand and work with emotion has been re-badged as their emotional intelligence. The site offers some popular measures of emotional intelligence, detailed research papers as well as useful statistics for initiating an emotional intelligence framework for staff development. 

Emotional Intelligence-The concept of emotional intelligence became popular after the immense success of Daniel Goleman's book in 1995, Emotional Intelligence, Why It Can Matter More Than IQ.

Emotional Intelligence-Emotional intelligence is a relatively new construct that complements the well-known notion of cognitive intelligence (commonly measured as IQ).  Emotional intelligence makes sense as largely determining how people interact with themselves, others and what their potential for success is, beyond what their level of cognitive intelligence may be. 

Central Missouri ASTD-Samples of resources for Emotional Intelligence

The Affect of Emotional Intelligence on a Modern Organizational Leader’s Ability to Make Effective Decisions-an article by By Samuel E. Bliss (Bellevue University)

Lead Smart, Not Hard a dialog with With Daniel Goleman, Ph.D., author, Working With Emotional Intelligence- To be an effective leader, you needn't be the most incandescent name on the org chart. But you do have to be emotionally smart. At least that's the belief of Daniel Goleman, author of Working With Emotional Intelligence (Bantam). Goleman has dedicated his career to understanding human thinking and behavior. Most recently, as CEO of Emotional Intelligence Services (Boston) and co-chairman of the Consortium for Research on Emotional Intelligence in Organizations at Rutgers University Graduate School of Applied Psychology, Goleman has applied his ideas to helping corporate leaders develop the emotional intelligence that will result in business success.

The Emotionally Intelligent Team - by Kelley Folkerts (CSWT Papers): Within the past decade, a new construct, emotional intelligence, has emerged bringing with it great promise for organizations. Emotional Intelligence is defined as the accurate appraisal and expression of emotion in the self and others, the adaptive regulation of emotion in the self and others, and the utilization of emotion to facilitate performance (Salovey & Mayer, 1989-90). There exists little empirical research in the literature concerning confirmation of the construct due to lack of objective measures. Regardless of the construct's slow evolution, numerous researchers do insist that emotional intelligence is real and should be a valuable and necessary component of every workforce. The present paper will discuss emotional intelligence's origins, its application to teams, and its training possibilities with the hope that organizations will begin to value its importance.

www.EISGlobal.com

www.eiconsortium.org

www.ei.haygroup.com

www.casel.org

www.workingwounded.com

www.bullybusters.org

www.6seconds.org

www.EQParenting.com

 

Return to [SSU, OD Program Home]

GOVERNMENT REDESIGN

The Public Strategies Group, The Heart of the Reinventing Government Network : "PSG's Mission: To Transform Governance; PSG's Vision: Government organizations that delight their customers with exceptional service at a reasonable price! "

Thomas : Federal Legislative Information on The Internet

 

Return to [SSU, OD Program Home]

HUMOR

The Dilbert Zone: "It's better than working"

Bronson's Humor Archive

Includes an article which recently appeared in Suck, Pie: the Dark Period, and Steven Covey's Values and Principles for Dummies

Corporate Jive

You tell the computer a term and it will return a sentence that would amaze even the most obtuse report-writer.

 

It's time to quit when...

Biz Buzz

15 Immutable Laws of Project Management

Society for Human Resource Management

HR Guide: This web site contains links to other internet based resources for HR professionals and students.

HRZone: Your guide to Human Resources on the Web.

Cullen Egan Dell – Great HR Advice- Cullen Egan Dell  is a  leading HR consultancy in Australia and New Zealand.  

HRhub- One of more than 50 professional sites published by VerticalNet,achieves its aim of being one of the best value sites for time spent on the Net. 

Call Center Managers Forum- Described by its publisher (Resource International, a consultant specializing in 'phone channel strategies') as 'an oasis' in the Internet desert, this tag is a misnomer. The site publisher has gone to great lengths to address several HR and customer related issues inherent in this service delivery channel.

Competitive Human Resource Strategies- Brings together a collective of widely experienced academics and executives whose charter is to bring to clients a focus on business performance and an integrated systems approach to change. Focuses on their three main areas of expertise, namely human resource development and strategy, compensation strategy and alternative rewards and implementing major change. 

National Institute for Occupational Safety and Health (NIOSH)- Contains a collection of published resources for the occupational health and safety practitioner or the involved manager. Includes technical specifications and standards, training programs, conference proceedings and findings from the latest research in the field.

People Management Online- Published by the Chartered Institute of Personnel and Development, this HR news site offers in-depth analysis of issues challenging employers today. 

Staffing.org- Staffing.org offers human resource professionals the way to effective recruitment and staffing practices through measurement and benchmarking. Its reports and annual summits, allied with the Society for Human Resources Management in the USA.

Workforce Online- A professional grab bag  full of pragmatic tips, studies and analysis designed to assist HR practitioners to create a healthy workplace, includes discussion of the latest issues in the realm of human resource management, and results of useful and enlightening case studies. 

Workindex.com- A human resources portal, provides a gateway to information on areas such as labor relations, employment benefits, training, recruitment and motivation.

Hr-esource.com- Published by the West Group, this US site covers many aspects of human resource management but particularly compensation/pay and benefits, equal employment opportunities, and recent US court decisions on HR issues. 

Human Resource Executive- The online version of the magazine 'Human Resource Executive', focuses on strategic HR issues. News, surveys and an examination of current issues on the workplace all vie for the attention of visitors to this site. 

The Human Resource Planning Society- The Web site of the New York based Human Resource Planning Society proclaims itself as the 'place to connect from local to global with strategic human resources and business leaders'. There are details about the HRPS, workshops and conferences, and its research publications, all of which could be of interest to the HR professional.

The Human Resource Professional’s Gateway to the Internet- Offered a useful ‘gateway’ to several hundred HR-related sites on the Internet, which has been cited by the Society for Human Resource Management (among others) as a place to go when seeking Web-based HR information. 

FREE VIRTUAL SEMINAR: on "Common Knowledge: How Companies Thrive by Sharing What They Know"-offered by Caucus Systems.

What is Knowledge Management?- Before proceeding further with Knowledge Management, if you would like to have some perspective of the backdrop of this new discipline, you may like to read Yogesh Malhotra's interview with the largest Korean business newspaper:

Knowledge Management, Knowledge Organizations & Knowledge Workers An Interview with Maeil Business Newspaper, the leading business newspaper of Korea, February, 1998

Toward a Knowledge Ecology for Organizational White-Waters: Preventing the 'High-tech Hidebound' Syndrome- More details about our Knowledge Management framework are available in the papers, analyses and comments posted on the: WWW Virtual Library on Knowledge Management

'Knowledge Management Think Tank' Online Discussion Forum- The structure and contents of the following critique are based primarily on this framework with its focus at the intersection of organization theory, management strategy and management information systems. Our perspective may be contrasted from some other competing views on Knowledge Management that are listed in this compilation and others that have been discussed in the Knowledge Management Think Tank.

Role of Information Technology in Managing Organizational Change and Organizational Interdependence (Malhotra) This paper sets forth the application of open systems theory for generating propositions regarding the management of organizational change and organizational interdependence by application of IT. The commonly preferred approaches - goal theory, population ecology, systems resource theory and transaction costs theory - are inadequate in providing a "holistic" perspective of the organizational issues. The article argues that the survival and growth of organizations in an increasingly turbulent environment would depend upon effective utilization of information technology for aligning the organizational structure with environmental preferences and for creating symbiotic interorganizational structures.

An Analogy to a Competitive Intelligence Program (Malhotra) This paper uses Competitive Intelligence Program as an analogy for explaining the critical aspects of measurement in organizational research. A conceptual model of Competitive Intelligence Program is developed based on extant practitioner literature. Key aspects of this model are then used for defining the 'critical ingredients' of measurement in organizational research: constructs, validity, and reliability, as well as their interrelationships.

On Science, Scientific Method And Evolution Of Scientific Thought (Malhotra) This paper reviews the various interpretations of the role of science in discovering truth in the process of theory development and knowledge creation. This process is then analyzed with respect to the evolution of scientific thought from logical positivism to scientific realism.

What Is A Learning Organization? (Addleson) "Organizational learning is the process of gaining knowledge and developing skills which empower us to understand, and thus to act effectively within, social institutions such as businesses, government departments, schools, or charities.

Organizational Learning and Learning Organizations: An Overview An overview of key concepts related to Organizational Learning and Learning Organizations covering questions such as: What is Organizational Learning? What is a Learning Organization? What is Adaptive Learning vs. Generative Learning? What's the Managers' Role in the Learning Organization? What's the Relationship between Strategy and Organizational Learning? What is the Role of Information Systems in the Learning Organization? Does Information Technology Impose Any Constraints on Organizational Learning?

Competitive Intelligence Programs: An Overview (Malhotra) What is Competitive Intelligence? How Does it Differ from Industrial Espionage? How to Determine Intelligence Information Needs? What is the role of Competitive Intelligence Unit and Competitive Intelligence Audit? What are the Methods, Tools and Techniques of Competitive Intelligence? How Can Competitors Foil Your Intelligence Efforts?... and More...

Knowledge Leverage : The Ultimate Advantage (Nasseri, T.) Human and knowledge capital are undoubtedly the fundamental factors for economic prosperity and sustainable superior business competence. Yet these resources are not systemically and strategically managed to enhance business productivity or to demonstrate their maximal value to the firm. This may lead to the inefficient use, under valuation of, and under investment in intellectual capital. The creation of a corporate focus for nurturing intellectual capital for achieving strategic objectives is at least as important as, and perhaps more urgent than, the current emphasis on assigning monetary value to intellectual capital.

Out-of-box Thinking Analyses of cutting-edge management and technology issues relevant to knowledge managers and knowledge intensive organizations. Critical analyses that challenge the 'taken for granted' assumptions about knowledge management issues.

A Tribute to Thomas Kuhn A compilation of papers from various disciplinary perspectives that have been influenced by the thinking of Thomas S. Kuhn. Compiled as a tribute to the late stalwart philosopher of science.

Intellectual Capital: The New Wealth of Organizations (Thomas A. Stewart) Tom Stewart has been sharing his insights about knowledge management and intellectual capital through his articles in the Fortune magazine. Tom has now created his own web presence with the launch of his new book. Here are links to selected articles written by Tom that we have found of particular interest.

Why Dumb Things Happen to Smart Companies

Brain Power: Who Owns It... How They Profit From It (Book Excerpt)

The Coins in the Knowledge Bank

Getting Real About Brainpower

Trying to Grasp the Intangible: Putting a Dollar Value on Corporate Knowledge

Mapping Corporate Brainpower

The Invisible Key to Success Some practitioners and theoreticians discuss the "communities of practice": informal organizational entities that self-emerge around a problem or issue of common interest. They have no formal agenda and no formal "deliverable". What drives them is a self-controlled mutual sense of purpose and a sharing of ideas.

Company Values that Add Value Value statements need to be understood in the context of what people do. Values do not grow out of the CEO's office or the HR department, they grow out of communities of practice.

Why [Companies'] Value Statements Don't Work

Themes in Knowledge Management

Of Humans and their Machines...

Information Processing vs. Sense Making

Human Side of Knowledge Management

Measurement & Evaluation of Knowledge Assets

What Firms Are Doing About Knowledge Management?

Unraveling Knowledge Management: Intersecting Paradigms

Data Mining: Creating Knowledge From Data?

Knowledge Management Periodicals

Knowledge Inc. Articles from the premiere issue of this new publication described as the "Executive Report on Knowledge, Technology and Performance" by Britton Manasco. Also worth checking out: Editorial Column, Articles on the Knowledge Enterprise, Interviews with 'Leading Lights', Calendar of KM Events.

Career Magazine
Jobs in Consulting: Addresses for the large consulting firms found here

Jobs in Consulting Resource List : Worth your time

Society for Human Resource Management: "HR jobs"

Training And Development Job Mart : "While you're here, why not drop off your resume in TCM's HR/Training Database. 

NorthbayCareers

Placement: Tuck, UCLA

Return to [SSU, OD Program Home]

LEARNING ORGANIZATION:

5th Discipline Fieldbook: "The Resources Connection is an excellent source for books, simulators, software, audio and video tapes to help build learning organizations as described by Peter Senge in the Fifth Discipline and the Fifth Discipline Fieldbook.."

What Is A Learning Organization? (Addleson) "Organizational learning is the process of gaining knowledge and developing skills which empower us to understand, and thus to act effectively within, social institutions such as businesses, government departments, schools, or charities.

Organizational Learning and Learning Organizations: An Overview An overview of key concepts related to Organizational Learning and Learning Organizations covering questions such as: What is Organizational Learning? What is a Learning Organization? What is Adaptive Learning vs. Generative Learning? What's the Managers' Role in the Learning Organization? What's the Relationship between Strategy and Organizational Learning? What is the Role of Information Systems in the Learning Organization? Does Information Technology Impose Any Constraints on Organizational Learning?

The MIT Organizational Learning Network

Stanford Learning Organization Web (SLOW): "Applications to learning organizations"

World Transformation Organization

Learning Organizations: A Web Bibliography

• Exploring IT Support for Organizational Learning in the Virtual Corporation (Nosek)
• Organizational Learning: What is New? (Schein)
• Organizational Learning as Cognitive Redefinition: Coercive Persuasion Revisited (Schein)
• Three Cultures of Management: The Key to Organizational Learning in the 21st Century (Schein)
• Organizational and Managerial Culture as a Facilitator or Inhibitor of Organizational Learning (Schein)
• Learning Histories: Using Documentation to Assess and Facilitate Organizational Learning (Roth)
• Understanding Organizations as Learning Systems (Nevis, DiBella & Gould)