Balanced Scorecard:  Portal provides a range of value added products, forums, and information that will simplify the procurement and implementation of any performance or strategy management system.

American Evaluation Association - Home Page

AEA TIG on Collaborative, Participatory, & Empowerment Evaluation-This page begins with a brief introduction to empowerment evaluation. It also includes  information about the Collaborative, Participatory, and Empowerment section of the American Evaluation Association.

AEA TIG on International & Cross-cultural Evaluation -The International & Cross-cultural Evaluation Topical Interest Group (I&CCE) is an organization that is affiliated with the American Evaluation Association. The purpose of the I&CCE is to provide evaluators who are interested in cross-cultural issues with opportunities for professional development. I&CCE sponsors paper sessions and panels during the annual meeting of the association. The current CO-chairs of the I&CCE are Kate Spring (Independent Consultant), Mary Church (PREL), and Sophie de Caen (UNCDF).

Assessment & Evaluation on the Internet. ERIC/AE Digest - Drake & Rudner.In this digest, we identify Internet resources of particular interest to the assessment community. Gopher sites and web sites are identified and discussed.

Performance Management

• Alacrity Inc.

Health Care Quality

• Community Health Management Information Services
• Healthcare Quality Management Consultants
• Joint Comm. for the Accreditation of Healthcare Orgs .
• National Committee for Quality Assurance
• Quality Measurement Advisory Services of
• Foundation for Health Care Quality

Action Learning International - "Virtual meeting place for action learners & researchers worldwide"

Action Research on the Web - University of Sydney

Action Research: Jack Whitehead's Homepage - University of Bath

Action Research - Queen's University

ALARMP - Action Learning, Action Research & Process Management Assoc. Inc.

Collaborative Action Research Network (CARN) - University of East Anglia

COMM-ORG: Action Research

Community Development Society - Participatory Research (PR) Sites

Education As Inquiry: A Teacher / Action Research Site - Developed by Judith M. Newman

Action Research: A Brief Overview by Judith M. Newman

PARnet The Cornell Participatory Action Research Network-For Scholars interested in Action Rese

The International Management Centres (IMC) is an independent multinational business school, specializing in management development programs under the well-proven theories of work based 'Action Learning'. 

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Baldrige National Quality Program home site.

Baldrige's Examiners- listed by State.

State and Government Quality Awards and Programs

• Excellence in Missouri Foundation
• Maine Quality Council
• Pensacola Area Total Quality Council
• Quality Council of Alberta
• Team Quality Award of Western Pennsylvania
• Tennessee Quality Award
• Tri-State Regional Quality Award
• Washington Quality Initiative

e-Baldrige Self-Assessment and Action Planning: Using the Baldrige Organizational Profile for Business, Education, and Health Care.

Malcolm Baldrige Assessment: Adding value to performance excellence.

Performance measurement in not-for-profit and public-sector organizations- a paper by Malcolm Macpherson, PhD that was presented to NZOQ National Conference May 30-June 1, 2001
Christchurch, New Zealand

Quality in education
A recent email from the US got me thinking about quality and education. A performance excellence specialist asked: Did I know of any models that might be used to convince a school system in Maryland to 'do something' with the Baldrige education criteria?

HOYT & RALSTON, Inc.  A consulting firm with a  specialty is a process called the Collaborative Assessment Process. Through this process, an organization will learn more about what it really means to be World-Class, and what it takes to get there.  It helps organizations assess their organizations to the Performance Excellence Criteria, and set priorities for continuous improvement.

Alliance for Continuous Improvement- A consulting firm that offers a three Steps to World Class organization through using  the Malcolm Baldrige Criteria for Performance Excellence. 

BALDRIGE AWARD WINNERS

TQM Self-Assessment Using Malcolm Baldrige Criteria

 President's Quality Award Program Criteria

 Baldrige Definition of "High Performance" in Education

Baldrige Criteria: The Baldrige Award criteria, continually improved since 1988, are comprised of seven categories.

The European Foundation for Quality Management (EFQM)- was founded in 1988 by the Presidents of 14 major European companies, with the endorsement of the European Commission. The present membership is in excess of 600 organizations ranging from major multinationals and important national companies to research institutes in prominent European universities

Other Links on Baldrige program brought to you by Quality Today Magazine 

David Hutton Associates: Specialists in Baldrige-style business excellence assessment as a tool to drive organizational change and improvement.

Baldrige21.com: From self-assessment workshops to Baldrige best practices, this site covers it all. Founder Paul Steel is a senior Baldrige personality with extensive US, European and Asian Pacific experience

Baldrige Best Practices: Baldrige best process  includes not only a detailed Best Process description in a readily applicable format, but also the tools for customizing, gaining acceptance, ensuring integration, training, implementing, measuring effectiveness, and ensuring ongoing control and improvement. Each is calibrated to the Baldrige Criteria for Performance Excellence.

BaldrigePlus: Everything you want to know about the Malcolm Baldrige National Quality Award can be found at this New Zealand site. Several Baldrige related case studies are included as are "Baldrige Basics," studies illustrating performance excellence concepts, printable Baldrige worksheets and online workshops.

Finnevo Oy -- Knowledge Applications for Improvement

California Council for Quality & Service: The California Council for Quality & Service (CCQS) is a nonprofit, tax-exempt foundation administered by a professional staff under the leadership and direction of its Board of Trustees. The mission of CCQS is to help California's private and public organizations achieve world class services and products through the principles of the Malcolm Baldrige National Quality Award.

Quality New Jersey

American Productivity and Quality Center: "International Benchmarking Clearinghouse. The American Productivity & Quality Center is in the business of improving your organization through education, training, benchmarking services, action research, networking opportunities, publications, and other media. We are primarily a member-based organization, but most of our products and services are available to nonmembers."

TBE Surveyor and Industry Metrics: Every day we hear from business professionals seeking those ever elusive. It's been virtually impossible to obtain accurate and current metrics quantifiable data on any process. Until now that is. With the launch of TBE Surveyor, we're receiving fresh metrics by the minute!"

Best Process 

Baldrige Best Practices

Best Manufacturing Practice: Your source for best manufacturing practices.

Pfeiffer & Company: Jossey-Bass Inc. Books : "Innovative resources for management, business, human resource development, and education courses. "

Soundview Executive Book Summaries. "Soundview summarizes and reviews the best in business books for an executive clientele."

Amazon Books : Online bookstore. "Search one million titles!"

Journal of Management Consulting

Journal of Organizational Change Management

A national E-newsletter (on OD/Consultation issues)

Training magazine

Inner Edge magazine: excellent source for the strand of business thinking that includes spirituality/soul/emotion/community. You can request a free issue under the "resources" section. 

Fast Company- Built around the Web version of Fast Company magazine, augments the hard copy articles and features with interactive tools, forums and networks for managers wanting to keep up with the global revolution in business practice.

Inc. magazine

Economist

Jossey-Bass Links: "Academy of Human Resource Development, Bibliography of Team Resources, Executive Book Summaries, Business Schools on the Web, Business Outreach Books, Internet Resources for Leadership and Management Development, the Wall Street Journal, Wall Street information"

McMaster Electronic Resources

McMaster Library Catalogs

Harvard Baker Library

Harvard-MIT Data Center

Sloan Management Review

MIS Quarterly

Harvard Business School Publishing

Harvard Business Review

THOR: Purdue University Libraries-The Online Resource

Current Research in Social Psychology - AN ELECTRONIC JOURNAL

 

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CHANGE MANAGEMENT

 

Re-Engineering: Why it So Often Fails

Managing Purposeful Change: You need to register in order to access this article and many more..

Collaborative Strategies :"The Clearinghouse for Information on Collaboration Technologies, Tools and Methods."

W3C : "Collaboration, Knowledge Representation and Automatability"

Concepts of Collaboration : A paper

Cooperative work : "Although a considerable body of knowledge regarding cooperative work already exists, agreement on the subject is hard to find. The wide range of views concerning cooperative work make it an interesting subject to review ."

Center for the Study Of Work Teams: "The mission of the Center is to create learning partnerships which support the design, implementation, and development of collaborative work systems, thereby maximizing individual and organizational effectiveness."

Community in the Workplace Resource Center : "Reading list, Annotated online resources, Book reviews and, List of community-building institutes and centers."

Independent Collaboration: "We are so accustomed to either striking out completely on our own, or acquiescing to someone else's will, that independently collaborating is almost an oxymoron. Learning to collaborate, and yet remain independent, is a most difficult skill. Here are some suggested background reading areas. "

IGC Internet: Progressive Networking and Future Collaboration-         IGC shares the vision to actively promote change toward a healthy society, one which is founded on principals of social justice, broadly shared economic opportunity, a robust democratic process, and sustainable environmental practices. We believe healthy societies rely fundamentally on respect for individual rights, the vitality of communities, and a celebration of diversity

Browse PeaceNet Sites.

The Center for Group Learning

Association for Specialists in Group Work

Center for the Study of Group Processes

The Association for Humanistic Psychology

The Process Work Center of Portland: Process work is a cross-disciplinary approach to support individual and collective change. Physical symptoms, relationship problems, group conflicts, social tensions, when approached with curiosity and respect, can lead to new information that is vital for personal or collective growth. Process Work believes that the solution to a problem is contained within the disturbance itself and provides a practical framework for discovering the meaning that is encoded in these disturbing experiences.

Diversity Training University International - free on-line resources, including Daily Diversity Lessons and courses

 

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CONFLICT RESOLUTION & NEGOTIATION

Etiquette International: Often, it is not lack of business acumen that loses overseas deals but a lack of appreciation of foreign cultures and poorly developed negotiation skills. Etiquette International (EI) works with organizations to increase their effectiveness in international protocol and business etiquette.  Also offers short reviews of essential reading in the area. Top rate information for the international business traveler.

Spider: Society of Professionals in Dispute Resolution

 

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CONSULTING FIRMS

Jobs in Consulting: Addresses for the large consulting firms found here

Consultant's Corner

A helpful resource to find a solo consultant or to become a better consultant yourself. You will find information on how to run a consulting practice, how to market your services and more.

The Results Group: "Consulting and Training for Organizational Effectiveness. We are committed to working with clients whose mission includes a commitment to social and ethical responsibility, building partnership with customers, employees, and communities, and who are innovators in the new world of work."

The Change Project : Information on: change codes, health care, community

Company of Experts and the Berkeley Institute on Transformational Learning: "Company of Experts acts as a broker for dozens of educational Experts on Call. We provide a peer-based approach to helping individuals, groups and colleges and universities meet their development needs."

Collaborative Economics : to help civic entrepreneurs build communities that collaborate to compete globally." Based in California's Silicon Valley, Collaborative Economics helps public and private leadership groups develop and implement collaborative strategies for creating high-performing economic communities.

Global Business Network: "GBN is a unique membership organization specializing in scenario thinking and collaborative learning about the future. GBN's worldwide network includes more than sixty leading companies and select individuals from the sciences, arts, business, and academia."

Covision : A firm specializing in large group interactive processes

Anderson Consulting Home Page.

John Adams's Consulting Home Page.

Reid Moomough & Associates: An OD consulting firm dedicated to helping clients improve their organizations.

Vanguard Consulting: A UK Consulting Firm dedicated to helping organizations  improving bottom line and  performance.

Farrell North: A consulting firm dedicated to helping organization through creative thinking , strategic planning and team building.

Common Ground Consulting:  specialized in taking teams and organizations from high conflict to high performance. From initial analysis and implementation sessions through periodic coaching and checkups, they  use high quality tools and expert facilitation to help organizations, teams and individuals convert conflict and obstacles into sustainable solutions and productive work environments

David Hutton Associates: Specialists in Baldrige-style business excellence assessment as a tool to drive organizational change and improvement

Integration Strategies: Creating Strategic & Collaborative Connections

Management Consulting Online - Advice and insight for management consultants

McKinsey & Company - A management consulting firm

Metrus Group - using strategic measurement and employee surveys to promote change. Lots of information in the "recommended reading" section.

Adams Six Sigma - specialist in total quality management, strategic planning, goal setting, team building, employee motivation, and statistical process control

R. Holmes And Associates, Australia-Process Consulting.

The Critical Thinking Community - Resources on critical thinking for primary and high schools, colleges, and universities

Applying Critical Thinking - Links and information in support of the hypothesis that critical thinking is one of the most important survival skills for managers and employees.

Mission: Critical - Tutorial for critical thinking.

Core Concepts in Critical Thinking - Heavy, but required, reading for anyone serious about the effective teaching of problem solving skills.

FACTS - Forum for active critical thinking site.

Philadelphia Association for Critical Thinking - Addressing strange phenomena with the mindset, "What are the facts and what can we deduce from them?"

An Experiment in Group Learning Technology - The results of a study, designed to measure critical thinking in face-to-face and computer-supported seminars.

Check It Out - Information related to reading, writing, and critical thinking. Includes a huge site for English lesson ideas

To Be or Not To Be: E-Prime as a Tool for Critical Thinking - The benefits of speaking and writing in E-Prime

Studies in Critical Thinking - A collection of study guides and lessons based on philosophical texts for high school teachers and students.

Eutech Engineering Solutions - Competitive edge thinking and implementation of asset management and operations improvement (AMOI) to deal with critical business issues.

Studies in Critical Thinking - A collection of study guides, lessons, and essays based on philosophical texts for high school teachers and students. From Governor French Academy, Illinois, USA.

Trinity College - to foster critical thinking, free the mind of parochialism and prejudice, and prepare students to lead examined lives that are personally satisfying, civically responsible, and socially useful.

 

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DISCUSSION GROUPS

Learning-Org Dialog on Learning Organizations": Learning Org Discussion Pages updated daily." 

Tile Net / List Serves

 

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FACILITATION

Facilitator Central : |Consulting | Training |Research |Library |Organizations |Conferences |Meetingware |Usenet Group |

International Association of Facilitator

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EMOTIONAL INTELLIGENT

Consortium for Research on Emotional Intelligence in Organizations-A person's ability to perceive, identify, understand and work with emotion has been re-badged as their emotional intelligence. The site offers some popular measures of emotional intelligence, detailed research papers as well as useful statistics for initiating an emotional intelligence framework for staff development. 

Emotional Intelligence-The concept of emotional intelligence became popular after the immense success of Daniel Goleman's book in 1995, Emotional Intelligence, Why It Can Matter More Than IQ.

Emotional Intelligence-Emotional intelligence is a relatively new construct that complements the well-known notion of cognitive intelligence (commonly measured as IQ).  Emotional intelligence makes sense as largely determining how people interact with themselves, others and what their potential for success is, beyond what their level of cognitive intelligence may be. 

Central Missouri ASTD-Samples of resources for Emotional Intelligence

The Affect of Emotional Intelligence on a Modern Organizational Leader’s Ability to Make Effective Decisions-an article by By Samuel E. Bliss (Bellevue University)

Lead Smart, Not Hard a dialog with With Daniel Goleman, Ph.D., author, Working With Emotional Intelligence- To be an effective leader, you needn't be the most incandescent name on the org chart. But you do have to be emotionally smart. At least that's the belief of Daniel Goleman, author of Working With Emotional Intelligence (Bantam). Goleman has dedicated his career to understanding human thinking and behavior. Most recently, as CEO of Emotional Intelligence Services (Boston) and co-chairman of the Consortium for Research on Emotional Intelligence in Organizations at Rutgers University Graduate School of Applied Psychology, Goleman has applied his ideas to helping corporate leaders develop the emotional intelligence that will result in business success.

The Emotionally Intelligent Team - by Kelley Folkerts (CSWT Papers): Within the past decade, a new construct, emotional intelligence, has emerged bringing with it great promise for organizations. Emotional Intelligence is defined as the accurate appraisal and expression of emotion in the self and others, the adaptive regulation of emotion in the self and others, and the utilization of emotion to facilitate performance (Salovey & Mayer, 1989-90). There exists little empirical research in the literature concerning confirmation of the construct due to lack of objective measures. Regardless of the construct's slow evolution, numerous researchers do insist that emotional intelligence is real and should be a valuable and necessary component of every workforce. The present paper will discuss emotional intelligence's origins, its application to teams, and its training possibilities with the hope that organizations will begin to value its importance.

www.EISGlobal.com

www.eiconsortium.org

www.ei.haygroup.com

www.casel.org

www.workingwounded.com

www.bullybusters.org

www.6seconds.org

www.EQParenting.com

 

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GOVERNMENT REDESIGN

The Public Strategies Group, The Heart of the Reinventing Government Network : "PSG's Mission: To Transform Governance; PSG's Vision: Government organizations that delight their customers with exceptional service at a reasonable price! "

Thomas : Federal Legislative Information on The Internet

 

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HUMOR

The Dilbert Zone: "It's better than working"

Bronson's Humor Archive

Includes an article which recently appeared in Suck, Pie: the Dark Period, and Steven Covey's Values and Principles for Dummies

Corporate Jive

You tell the computer a term and it will return a sentence that would amaze even the most obtuse report-writer.

 

It's time to quit when...

Biz Buzz

15 Immutable Laws of Project Management

Society for Human Resource Management

HR Guide: This web site contains links to other internet based resources for HR professionals and students.

HRZone: Your guide to Human Resources on the Web.

Cullen Egan Dell – Great HR Advice- Cullen Egan Dell  is a  leading HR consultancy in Australia and New Zealand.  

HRhub- One of more than 50 professional sites published by VerticalNet,achieves its aim of being one of the best value sites for time spent on the Net. 

Call Center Managers Forum- Described by its publisher (Resource International, a consultant specializing in 'phone channel strategies') as 'an oasis' in the Internet desert, this tag is a misnomer. The site publisher has gone to great lengths to address several HR and customer related issues inherent in this service delivery channel.

Competitive Human Resource Strategies- Brings together a collective of widely experienced academics and executives whose charter is to bring to clients a focus on business performance and an integrated systems approach to change. Focuses on their three main areas of expertise, namely human resource development and strategy, compensation strategy and alternative rewards and implementing major change. 

National Institute for Occupational Safety and Health (NIOSH)- Contains a collection of published resources for the occupational health and safety practitioner or the involved manager. Includes technical specifications and standards, training programs, conference proceedings and findings from the latest research in the field.

People Management Online- Published by the Chartered Institute of Personnel and Development, this HR news site offers in-depth analysis of issues challenging employers today. 

Staffing.org- Staffing.org offers human resource professionals the way to effective recruitment and staffing practices through measurement and benchmarking. Its reports and annual summits, allied with the Society for Human Resources Management in the USA.

Workforce Online- A professional grab bag  full of pragmatic tips, studies and analysis designed to assist HR practitioners to create a healthy workplace, includes discussion of the latest issues in the realm of human resource management, and results of useful and enlightening case studies. 

Workindex.com- A human resources portal, provides a gateway to information on areas such as labor relations, employment benefits, training, recruitment and motivation.

Hr-esource.com- Published by the West Group, this US site covers many aspects of human resource management but particularly compensation/pay and benefits, equal employment opportunities, and recent US court decisions on HR issues. 

Human Resource Executive- The online version of the magazine 'Human Resource Executive', focuses on strategic HR issues. News, surveys and an examination of current issues on the workplace all vie for the attention of visitors to this site. 

The Human Resource Planning Society- The Web site of the New York based Human Resource Planning Society proclaims itself as the 'place to connect from local to global with strategic human resources and business leaders'. There are details about the HRPS, workshops and conferences, and its research publications, all of which could be of interest to the HR professional.

The Human Resource Professional’s Gateway to the Internet- Offered a useful ‘gateway’ to several hundred HR-related sites on the Internet, which has been cited by the Society for Human Resource Management (among others) as a place to go when seeking Web-based HR information. 

FREE VIRTUAL SEMINAR: on "Common Knowledge: How Companies Thrive by Sharing What They Know"-offered by Caucus Systems.

What is Knowledge Management?- Before proceeding further with Knowledge Management, if you would like to have some perspective of the backdrop of this new discipline, you may like to read Yogesh Malhotra's interview with the largest Korean business newspaper:

Knowledge Management, Knowledge Organizations & Knowledge Workers An Interview with Maeil Business Newspaper, the leading business newspaper of Korea, February, 1998

Toward a Knowledge Ecology for Organizational White-Waters: Preventing the 'High-tech Hidebound' Syndrome- More details about our Knowledge Management framework are available in the papers, analyses and comments posted on the: WWW Virtual Library on Knowledge Management

'Knowledge Management Think Tank' Online Discussion Forum- The structure and contents of the following critique are based primarily on this framework with its focus at the intersection of organization theory, management strategy and management information systems. Our perspective may be contrasted from some other competing views on Knowledge Management that are listed in this compilation and others that have been discussed in the Knowledge Management Think Tank.

Role of Information Technology in Managing Organizational Change and Organizational Interdependence (Malhotra) This paper sets forth the application of open systems theory for generating propositions regarding the management of organizational change and organizational interdependence by application of IT. The commonly preferred approaches - goal theory, population ecology, systems resource theory and transaction costs theory - are inadequate in providing a "holistic" perspective of the organizational issues. The article argues that the survival and growth of organizations in an increasingly turbulent environment would depend upon effective utilization of information technology for aligning the organizational structure with environmental preferences and for creating symbiotic interorganizational structures.

An Analogy to a Competitive Intelligence Program (Malhotra) This paper uses Competitive Intelligence Program as an analogy for explaining the critical aspects of measurement in organizational research. A conceptual model of Competitive Intelligence Program is developed based on extant practitioner literature. Key aspects of this model are then used for defining the 'critical ingredients' of measurement in organizational research: constructs, validity, and reliability, as well as their interrelationships.

On Science, Scientific Method And Evolution Of Scientific Thought (Malhotra) This paper reviews the various interpretations of the role of science in discovering truth in the process of theory development and knowledge creation. This process is then analyzed with respect to the evolution of scientific thought from logical positivism to scientific realism.

What Is A Learning Organization? (Addleson) "Organizational learning is the process of gaining knowledge and developing skills which empower us to understand, and thus to act effectively within, social institutions such as businesses, government departments, schools, or charities.

Organizational Learning and Learning Organizations: An Overview An overview of key concepts related to Organizational Learning and Learning Organizations covering questions such as: What is Organizational Learning? What is a Learning Organization? What is Adaptive Learning vs. Generative Learning? What's the Managers' Role in the Learning Organization? What's the Relationship between Strategy and Organizational Learning? What is the Role of Information Systems in the Learning Organization? Does Information Technology Impose Any Constraints on Organizational Learning?

Competitive Intelligence Programs: An Overview (Malhotra) What is Competitive Intelligence? How Does it Differ from Industrial Espionage? How to Determine Intelligence Information Needs? What is the role of Competitive Intelligence Unit and Competitive Intelligence Audit? What are the Methods, Tools and Techniques of Competitive Intelligence? How Can Competitors Foil Your Intelligence Efforts?... and More...

Knowledge Leverage : The Ultimate Advantage (Nasseri, T.) Human and knowledge capital are undoubtedly the fundamental factors for economic prosperity and sustainable superior business competence. Yet these resources are not systemically and strategically managed to enhance business productivity or to demonstrate their maximal value to the firm. This may lead to the inefficient use, under valuation of, and under investment in intellectual capital. The creation of a corporate focus for nurturing intellectual capital for achieving strategic objectives is at least as important as, and perhaps more urgent than, the current emphasis on assigning monetary value to intellectual capital.

Out-of-box Thinking Analyses of cutting-edge management and technology issues relevant to knowledge managers and knowledge intensive organizations. Critical analyses that challenge the 'taken for granted' assumptions about knowledge management issues.

A Tribute to Thomas Kuhn A compilation of papers from various disciplinary perspectives that have been influenced by the thinking of Thomas S. Kuhn. Compiled as a tribute to the late stalwart philosopher of science.

Intellectual Capital: The New Wealth of Organizations (Thomas A. Stewart) Tom Stewart has been sharing his insights about knowledge management and intellectual capital through his articles in the Fortune magazine. Tom has now created his own web presence with the launch of his new book. Here are links to selected articles written by Tom that we have found of particular interest.

Why Dumb Things Happen to Smart Companies

Brain Power: Who Owns It... How They Profit From It (Book Excerpt)

The Coins in the Knowledge Bank

Getting Real About Brainpower

Trying to Grasp the Intangible: Putting a Dollar Value on Corporate Knowledge

Mapping Corporate Brainpower

The Invisible Key to Success Some practitioners and theoreticians discuss the "communities of practice": informal organizational entities that self-emerge around a problem or issue of common interest. They have no formal agenda and no formal "deliverable". What drives them is a self-controlled mutual sense of purpose and a sharing of ideas.

Company Values that Add Value Value statements need to be understood in the context of what people do. Values do not grow out of the CEO's office or the HR department, they grow out of communities of practice.

Why [Companies'] Value Statements Don't Work

Themes in Knowledge Management

Of Humans and their Machines...

Information Processing vs. Sense Making

Human Side of Knowledge Management

Measurement & Evaluation of Knowledge Assets

What Firms Are Doing About Knowledge Management?

Unraveling Knowledge Management: Intersecting Paradigms

Data Mining: Creating Knowledge From Data?

Knowledge Management Periodicals

Knowledge Inc. Articles from the premiere issue of this new publication described as the "Executive Report on Knowledge, Technology and Performance" by Britton Manasco. Also worth checking out: Editorial Column, Articles on the Knowledge Enterprise, Interviews with 'Leading Lights', Calendar of KM Events.

Career Magazine
Jobs in Consulting: Addresses for the large consulting firms found here

Jobs in Consulting Resource List : Worth your time

Society for Human Resource Management: "HR jobs"

Training And Development Job Mart : "While you're here, why not drop off your resume in TCM's HR/Training Database. 

NorthbayCareers

Placement: Tuck, UCLA

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LEARNING ORGANIZATION:

5th Discipline Fieldbook: "The Resources Connection is an excellent source for books, simulators, software, audio and video tapes to help build learning organizations as described by Peter Senge in the Fifth Discipline and the Fifth Discipline Fieldbook.."

What Is A Learning Organization? (Addleson) "Organizational learning is the process of gaining knowledge and developing skills which empower us to understand, and thus to act effectively within, social institutions such as businesses, government departments, schools, or charities.

Organizational Learning and Learning Organizations: An Overview An overview of key concepts related to Organizational Learning and Learning Organizations covering questions such as: What is Organizational Learning? What is a Learning Organization? What is Adaptive Learning vs. Generative Learning? What's the Managers' Role in the Learning Organization? What's the Relationship between Strategy and Organizational Learning? What is the Role of Information Systems in the Learning Organization? Does Information Technology Impose Any Constraints on Organizational Learning?

The MIT Organizational Learning Network

Stanford Learning Organization Web (SLOW): "Applications to learning organizations"

World Transformation Organization

Learning Organizations: A Web Bibliography

• Exploring IT Support for Organizational Learning in the Virtual Corporation (Nosek)
• Organizational Learning: What is New? (Schein)
• Organizational Learning as Cognitive Redefinition: Coercive Persuasion Revisited (Schein)
• Three Cultures of Management: The Key to Organizational Learning in the 21st Century (Schein)
• Organizational and Managerial Culture as a Facilitator or Inhibitor of Organizational Learning (Schein)
• Learning Histories: Using Documentation to Assess and Facilitate Organizational Learning (Roth)
• Understanding Organizations as Learning Systems (Nevis, DiBella & Gould)
• Learning: Source Index
• Organizational Learning and Inter-Firm 'Partnering' in the UK Construction Industry
• A Learning Organization Approach to Partnerships
• Other Articles from the conference, 'Leading Learning Organizations into the 21st Century', 1997
• Dr. Edward de Bono A profile of selected articles and books written by the Father of Lateral Thinking.
• The official Edward de Bono site
• Six Hats Systems
• Design and Development of Thinking/Edward de Bono program
• The People Are the Company (Brown & Gray)
• Knowledge as an Asset: Stakeholder Perspectives in a Knowledge Economy
• Team Knowledge Management: A Computer-Mediated Approach
• Knowledge Management: A Quick Overview from CIO
• Organizational Learning: A Quick Overview from CIO
• Hot Products from Hot Tubs: The Knowledge Creating Company
• Coming Soon: The CKO (Chief Knowledge Officer): Davenport
• The Chief Learning Officer: New Title for New Times
• Basic Management Skills (Gerard M Blair) This set of articles which appeared in IEE Engineering Management Journal bimonthly, and won the journal's Premium Award, resonate the thoughts on Organizational Learning and Knowledge Management presented on this site. Thanks Gerard!
• How People Learn: Brain, Mind, Experience, and School Full-Text Book
• Learning, Remembering, Believing: Enhancing Human Performance Full-Text Book
• Learning and Its Role in Strategic Planning (Georgiou)
• Managing Innovation: Cases from the Services Industries Full-Text Book
• Human Resource Management and the Politics of Knowledge: Linking the Essential Knowledge Base of the Organization to Strategic Decision Making (M. Ryan)
• The Illusory Diffusion of Innovation: an Examination of Assimilation Gaps (Fichman & Kemerer)
• The Assimilation of Software Process Innovations: an Organizational Learning Perspective (Fichman & Kemerer)
• Interorganizational Learning and Information Technology in Global Manufacturing (Scott)
• Explorations in Learning & Instruction: The Theory Into Practice Database Compilation of summaries and bibliographies of Theories of Learning & Instruction, Learning Domains, and Learning Concepts.
• Theoretical Sources on Behavioral Aspects of Learning & Knowledge Creation Excellent Compilation Containing Many Articles!! (Martin Ryder)
• Hypertext, Hypermedia, Learning & Knowledge Tons of Articles!! (Martin Ryder)
• Electronic Performance Support Systems: Articles EPSS provides a different slant on the notion of knowledge management. The key emphasis of this 'school of thought' is on quick performance level achievement via electronic infrastructure for storage and dissemination of information. Also of interest: their articles on Bibliography for EPSS and Case Studies.
• Articles on Connectionism
• Understanding Complexity and Knowledge Requirements at Mobil (Lumley)
• From Tracking Elephants to the World Wide Web: Making Technology Work for Your Institution (Koontz)
• The Deming System on Profound Knowledge: The New Economics
• Towards an Action Learning Organization (Limerick et al.)
• Punctuated Equilibrium: An Organic Model for the Learning Organization
• Organizational Memetics?: Organizational Learning as a Selection Process
• Beyond PC On-line Communication and E-Mail: "Sharing of Knowledge and Wisdom" To Heighten Creativity of Organization (Kao)
• In the Know: How Arthur Andersen Does It
• Multiple Intelligence: Managers & Leaders Speculation??
• Making Brain Waves: On Neural Nets
• The Value Of Computers, Information and Knowledge, by Paul A. Strassmann Some of the other Strassmann themes plus his emphasis on the Knowledge Capital in terms of the "knowledge that people carry in their heads." Current measures of performance neglect these 'intangible assets.' Also provides a formula for calculating Knowledge Capital along with tips on how to grow it.
• Australian Companies get Headstart on Knowledge Capital
• Corporate Knowledge Management Survey
• What Is Knowledge Management (KM Forum)
• What is Knowledge Management? (Sveiby)
• Knowledge Management Related Papers
• The Management of Knowledge in International Alliances (Inkpen)
• A Process Model of MNC Evolution: The Case of Sony Corporation in the United States (Chang & Rosenzweig)
• Practical Techniques for Organizing and Measuring Knowledge Thesis: Timothy Christian Lethbridge (University of Ottawa) (BIG!!)
• The Momentum of Knowledge Management (Rogers)
• The Knowledge Asset (Skyrme)
• Networking to a Better Future (Skyrme) Articles related to New Ways of Organizing, Information Technology (IT) and its Impacts, and, Managing Intelligence and Knowledge.
• Bibliography & Reviews of Knowledge in Organizations (KM Forum)
• Bibliography of Organizational Learning and Related Literatures Special Emphasis on Team Learning.
• Performance Measures in the New [Knowledge] Economy
• The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation (Nonaka & Takeuchi) Book Review
• A Critique of Nonaka & Takeuchi (Mike McMaster)
• How Tomorrow's Leaders are Learning their Stuff (Fortune)
• Where the Jobs Are: On Knowledge Work (Fortune)
• KMi - The Knowledge Media Institute
• The Knowledge Media Generation
• The Hocus-Pocus of Reengineering (Paul A. Strassmann): Across The Board
• The Role of Knowledge-Based Information [in Healthcare: An Example]
• Review of The Fifth Discipline
• A discussion of Peter Senge's 5th Discipline: The Art and Practice of the Learning Organization Interesting critique of Senge’s book that points out how some ideas expressed by Senge [in this book] may be interpreted differently... your sincerely would love to write a critique of this critique highlighting the areas which Senge’s body of work shares in common with the viewpoint of this critic.
• Systems Rethinking: An Inquiring Systems Approach to the Art and Practice of the Learning Organization Excellent synopsis of Senge's 'Five Disciplines' and its extensions for pragmatic applications.
• The Fifth Discipline: The Art & Practice of The Learning Organization A Quick Overview
• The Fifth Discipline Fieldbook: "Lost Chapters"
• Grammatical Model of Organizational Routines in a Technical Service Organization (Pentland)
• Socio-Cultural Theory of Learning Several Papers
• Constructing a Corporate Memory Infrastructure from Internet Discovery Technologies
• Transforming the Learning Industry (MISQ)
• Educating Tomorrow's Business Leaders About Information and Information Technology (MISQ)
• Education: A Sustainable National Competitive Advantage (MISQ)
• Information, Knowledge & Knowledge Management
• Learning, Change and Organizations
• Learning, Change and Organizations
• Organizational Learning: Control & Monitoring
• Organizational Learning: Management
• Organizational Learning: Innovation
• Organizational Learning: Advanced Strategy

 

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LEADERSHIP:

Journal listed by Jossy-Bass: Leader to Leader by Frances Hesselbein, Editor "Sponsored by the Peter F. Drucker Foundation For Nonprofit Management, Leader to Leader is a new kind of publication, a quarterly report on management, leadership and strategy written by today's top leaders themselves."

Organization Management & Leadership Development

Competitiveness Resources for Managers, Leaders and Teams 

Breakthrough Leadership : A list of resources by author

Center for Creative Leadership : " Information about The Center for Creative Leadership, Greensboro, NC ."

The Leader Within: Truly effective leadership doesn't mean following a universal set of guidelines. Instead, it is grounded in a high degree of self-awareness and the ability to leverage those personal strengths that set each individual apart.

International Institute for Management Development (IMD)-IMD in Switzerland is probably one of the best known executive development institutes in the world, certainly in Europe. It also offers free material  'Perspectives for managers' series.

The Fast Company- an excellent leadership articles.

Managing By Walking Around: A Checklist for Managers

 

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LARGE SCALE INTERVENTION

Powerful Facilitation of Large Group Meetings
This essay explores the emerging field of Electronic Meeting Systems (EMS) support for facilitators of large meetings, how EMS tools enable powerful facilitation, and some of the strong misconceptions which continue to retard their use. As the article points out large group meetings have become increasingly popular with Organization Development consultants and in the process, dozens of facilitation methodologies have been invented to meet the challenge, which large groups pose to the goal of highly productive meetings. Take a look at how the development of powerful software tools for facilitators can be relevant to you.

A Conversation With Marvin Weisbord
Future Search: A Power Tool for Building Healthier Communities. Marvin Weisbord discusses the principles behind the Future Search as well as the nuts and bolts of how to organize a Future Search conference.

Practitioner Skills for Large Group Interventions
Outlines the major skills a practitioner of large group interventions needs to develop.

The Facilitation of Large Group Interactive Events
This article discusses Large-Group Interactive Events (LGIEs) and the indispensable role they play in whole-systems transformation. And what is whole-system transformation? It's classic Organization Development (OD) updated to meet the needs of contemporary organizations. Whole-systems transformation and LGIEs to help bring about such transformations do indeed have a long-term outlook. LGIEs are not quick fixes for short-term problems. Rather, LGIEs augment and in some cases lay the foundation stone for long-term, system-wide change.

Head Start of San Diego: A Case Study
This article shares the experience of a Real Time Strategic Change intervention with the Head Start agency of San Diego. Follow the process, see the design of the intervention and read about the leanings. In addition, the six principles of Real Time Strategic Change are summarized.

Large-scale, Real-time Organizational Change
This short article gives an overview of the Real Time Strategic Change process. Outlines what occurs on each day.

Business Process Reengineering: a set of interesting web-based tutorials dealing with business process reengineering. 

Open Space: "Training, books & videos, practitioners"

The Coaching and Mentoring Network-It provides a community portal and resource center of information and resources for both those offering these skills and those seeking them. It also offers a range of case studies, which give a slice of real experience in applying coaching and mentoring in the workplace.

Coaching From the Heart

Pew Partnership for Civic Change : "The Pew Partnership is a national initiative committed to community building, especially in the smaller cities of our nation."

Foundations On-Line, A Directory of Charitable Grantmakers : "You can browse the directory, pick a listed foundation, search any organization's Information Page or search any organization's Home Page. Home Pages may contain downloadable information such as grant applications, periodical and financial reports, and e-mail capabilities."

The Philanthropy Journal Welcome to the Meta-Index for Nonprofit Organizations

Internet Resources for nonprofit public service

The Foundation for Community Encouragement

The Foundation Center : "Serving the information needs of grantseekers and grantmakers."

Neighborhoods Online: National: "This is part of a joint project of the Institute for the Study of Civic Values and LibertyNet in Philadelphia, aimed at helping neighborhood activists and organizations gain information and resources of use in solving community problems."

Community Webweaving "WELCOME to the emerging field of Community Webweaving: the art and science of empowering communities to create the future they want, by augmenting their self-organizing collaborative intelligence, with electronic and social technologies."

Community Opportunity Program

ACORN: The Association of Community Organizations for Reform Now.

  Institute of Management Consultants

NTL: Institute for Applied Behavioral Science

ASTD: American Society for Training and Development

The OD Network: National Organization Development Network

BAODN: (OD Network) salon schedule and locations.

~ Organization Development Network ~-OD practitioners Organization-Network

 

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OD PAPERS, OD PROGRAM-SSU

These papers are available in PDF format. If you do not have PDF reader, click on the icon  to get one.   

The Role of Mentoring in Supporting Learning Among New Examiners in the State Award for Performance Excellence-May2001-The assessment process for the California Award for Performance Excellence (CAPE) provides organizations with an integrated, results-oriented framework for implementing and assessing processes for managing all operations. A key element of running an effective evaluation of the applicant's organization is the ability to utilize the unique knowledge and skills of all the examiners in the assessment team. This paper looks at the skills and techniques senior examiners utilize to transfer learning among their assessment teams. Using interviews, observations, personal participation and relevant documents, a theory of the successful senior examiner as a mentor was developed following the principles of "grounded theory." Key findings are that mentoring can lead to the development of skills where training courses often fall short. It is also shown how mentoring has had an impact on the examination process and the award process as well as on individuals.

OD Articles from ToolPack.

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PARTICIPATION

Participative Initiatives, Participatory Development Resource Center : Making participation a reality

Center for Living Democracy

Participatory Redesign

Making Democracy Work

The Democracy Center

PARnet - Cornell University Participatory Action Research Network

• "The Power of Participation" - IDS Policy Briefing Issue 7
• "Intro to participatory approaches & methodologies," by Robert Chambers

PRA Discussion List/Email Conference

Participatory Research & Community Organizing - A "working pager" by Sue Sohng

Popular Education & Participatory Research - An Introduction by John Hurst

Society for Community Research and Action

Social Impact - A Results-Oriented Program Management Firm

 

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PROJECT MANAGEMENT

Project Management Resources

Structuration Theory and Organizations- Structuration Theory is a constructionist theory -- that is, a theory which holds that humans are social constructs and that their institutions of all sorts are constructs upheld by humans acting according to their images of what reality is.

The Social Construction of Reality: Assumptions
This learning is social: we learn from and among persons in social interaction. The main vehicles which convey this meaning: symbols, including language cultural myths -- larger
Personal Construct Psychology
Personal construct psychology is a constructivist system of psychology developed by George Kelly and expounded in his two-volume work: Principles of Personal Construct Psychology (New York: Norton, 1955).
The New Economics Foundation
Works to construct a new economy centered on people and the environment - using techniques such as social and environmental auditing.
Laboratory of the Future, The
Dedicated to a framework within which individuals, companies and States, may invent the future, construct visionary essays, and participate in activities.
Social Construction Theory
Aldershot, Hants, England; Brookfield, Vt., USA: Avebury. Avebury series in philosophy. Based on the author's doctoral study written at Nuffield College of Oxford University during
Writing as Social Construction. In "Seeing through the Interface: Computers and the Future of Composition," Nancy Kaplan and Stuart Moulthrop suggest that emerging forms of writing redefine notions of text.

What Is Social Ecology? Social ecology integrates the study of human and natural ecosystems through understanding the interrelationships of culture and nature. It advances a critical, holistic worldview and suggests that creative human enterprise can construct an alternative future, reharmonizing people’s relationship to the natural world by reharmonizing their relationship with each other.

• Download your copy of the Center for Workforce Preparation's survey of more than 300 chambers of commerce. There's no question - workforce development is a growing and critical priority of chambers nationwide: It is published by the US chamber of Commerce and basically argues the case that employee development is a critical concern for most US businesses. (a pdf file)

  

  Herrerias & Associates, The premier retained search firm serving pioneering companies in the Bay Area.
• the ABC Interview Group - How to interview or be interviewed. Easy to learn objective interview format. Quick, effective, efficient assessment of behavioral characteristics for anyone who interviews applicants.
• Acuity Psychometrics - Test for measuring behavioral traits, temperament and motivation with online demonstration.
• ADP Recruitment Solutions - ADP offers highly specialized employee recruitment solutions suited to your environment and company size.
• Advantage Hiring - Provide online tools to help the recruitment and retention of staff.
• AdvantageIS.com - Web solutions -- from online recruiting and job fit assessments through background screening and candidate tracking -- deliver the most qualified candidates to your desktop.
• AIMM Consulting - Develops performance-based assessment systems to help organizations hire, select, coach, manage, certify, and develop top performers.
• AskHR - Offers recruitment services for pre-IPO companies.
• Association for Internet Recruiting - Site includes a resource centre with information on a wide range of internet recruiting topics.
• Chart Your Course International - Business resource center that offers free advice, newsletters and articles on creating productive work environments.
• CogniSyst Managerial Assessments - CogniSyst,Inc. publishes robust and innovative computer-supported assessments for screening, hiring, promotion, personality and in-house training assessment.
• Competency Suite - Competency evaluation and assessment tool for management and HR executives.
• Complete Guide on How to Find, Interview, Select and Hire a Good Salesperson by Dave Kahle. - Hiring a good salesperson can be the most critical decisions you make. This step-by-step guide directs you through this most crucial process. As you interact with this self-study program, you'll develop your own personalized action plan, learn how to attract exceptional performers, and weed out mediocre candidates.
• Creative Recruitment Solutions - Strategic staffing solutions including Internet recruiting, recruitment strategies, staffing process automation and website development.
• Data Dome Inc - DISC behavioral style profiles, job definition, integrity testing, pre-employment assessments, surveying, sales skills and style, customer service and call centers, executive, middle and upper management, development, team engineering.
• Directory of Free Recruiting Sites - TRB is a directory of sites that offer free job posting and resume searches.
• Electronic Recruiters Toolkit - Contains articles describing the advanced tools and tactics available for online recruiting.
• Electronic Recruiting Exchange - A resource for recruiters offering articles, reviews and links to additional resources.
• Elliott Davis and Associates - Professional Wilmington-based recruiting and human resource consulting firm speacilizing in executive and management-level placement.
• Employee Retention - Web based tools for building employee/employer relationships with a focus on retention.
• EXTREME ACHIEVERS ® Sales Achievement Consultants - EAQS ten minute test identifies overachievers, average and losers free online automated scoring. The first company to hire based on EAQs increased sales 50% in two years becoming second in sales after decades as number three. What will happen to your business if the competition uses this first? Hire the best, re-brain the rest.
• First Books - Recruiting and relocation resources. Offer your recruits a unique Welcome Package to your locale. Also great for employee retention.
• Galileo Consulting - Galileo Consulting is a consulting firm that provides visionary strategies, ideas, and recommendations for acquiring top technological talent in today's candidate-driven employment marketplace.
• GHR Training - Good employees are hard to find! Training experts Sheryl & Don Grimme show you how to attract, retain and motivate the best employees.
• HireTaxCuts - Helps US employers locate "Welfare-to-Work" eligible who fit preliminary job requirements.
• HR Hub - Information for the HR industry on product service management, technical and regulatory info on payroll and benefits administrators, coverage on employee relations for human resources recruiters.
• Human Resource Development Technologies - Behavioral assessments, personality tests, Pre-hire screening, post-hire performance development, team building, sales training. Human Resource consulting
• Human Systems Development - We help companies measure their success factors, including turnover rate, exit interviews, and retention - all factors in business performance.
• Human.IT - Human Resources - Aspire is a suite of four tests which measure such fundamental competencies as ability to learn. It can be used for online screening of job applicants and as a conventional assessment tool within an organization.
• Inland Management Services - Successful Hiring is a simple guide to assist managers in conducting legal and effective employment interviews that result in hiring more qualified & productive employees.
• J.A. Yeager and Associates - Our assessment systems help you make the right decision in hiring qualified employees.
• Knowledge Workers - US professional services firm specializing in recruitment and retention of high tech professionals.
• Management and Personnel Systems - California based company offering simulation tests and full-scale assessment centers for selection or career development.
• Managing employee turnover - Discover the underlying causes that affect employee retention and employee turnover.
• Managing For Success - DISC personality assessment tests and profiles for employees, managers, salespeople and executives, and for improving customer service, employee communications and the employee selection process.
• Motivation Online - sales and dealer incentives, employee training, retention, productivity and service awards including recognition and performance programs for motivation in the workplace
• Paragon, Inc - US company providing tools for employers to recruit, select, develop and retain employees.
• Power Hiring - A hiring system that guides HR specialists, recruiters, and line managers through every phase of the hiring, interviewing, and recruiting process.
• Pro2Net - The complete online resource for human resource professionals providing all the news, research,communications and marketing tools needed to enhance productivity.
• PsyKey Internet Assessment - Internet-based psychological assessment for recruitment, staff assessment and staff development specializing in tests from Hogan Assessment Systems
• Recruiter Resources - One-stop resource for links to employment sites, resume databases, associations, newsgroups, trade journals, and other resources related to recruiting and employment.
• RISE - Recruiters Internet Strategic Education - Internet recruiting seminar resource site for recruiters, HR and employers.
• 4rs4hr - A resource for Recruiting, Retention, Recognition and Reward programs including merchandise catalogs, online catalog, safety awareness and years of service programs and gift certificates
• SHRM - Emerald Coast Chapter - The SHRM is an organization comprised of HR professionals across the Northwest Florida area. Among other benefits the members participate in the exchange of current job postings and resumes received.
• Tools for HR and Personnel Administrators - Wealth of resources for the human resource professional; includes articles, surveys, links and enormous information intended to save time for administrators.
• Transitions: Recruitment & Retention Solutions - TRANSITIONS HR Consulting Corp. aligns talent strategies to your business goals.
• Virtual Village, Inc. - Virtual Village delivers web-enabled solutions for staffing agencies and human resource departments, providing end-to-end applicant tracking and hiring process management.
• way2work.com - way2work.com is an application service provider (ASP) offering unique, web-based recruiting systems which can reduce recurring time and cost by up to 80%
• WorkForce21 - Services to develop customized links for business to government and community-based resources for entry-level and professional recruitment, training and retention-based support services. Specialty services in transportation and childcare support.
• Workforce Strategies - New York based company offering assistance in targeting recruitment.

Quality Resources Online

ASQ: American Society for Quality

Malcolm Baldrige Assessment: Adding value to performance excellence.

Quality Management Worldwide: Comparative Experiences

Selected Quality Management Papers by George S. Easton

On Line Quality and Performance Article Library- from customer Inspired Management system

Total Quality and Sustainability Development:  Spotlight.

Quality Net "This World Wide Information Server is dedicated to providing useful information and discussion forums to Quality Assurance Professionals."

BUSINESS QUICKSTUDY: Business QuickStudy is a weekly tutorial about financial and business concepts and terms. Each edition includes a simple definition of the subject and an explanation of how it works.

American Quality: Quality News

Six Sigma Quality: An overview

• The Six Sigma Revolution
• Six Sigma at Motorola
• Six Sigma vs. Three Sigma
• SPC Articles
• DOE and Reliability Engineering Articles
• Quality Management Articles

GE's Quality Gamble: CEO Jack Welech is banking on a billion-dollar quality improvement campaign

David Hutton Associates: Specialists in Baldrige-style business excellence assessment as a tool to drive organizational change and improvement

Quality Engineering Research in Industrial Engineering

Quality Engineering's Heritage and Diversity This program is based on more than 25 years of quality research and teaching at UW-Madison in such diverse areas as applied engineering statistics in production, design for quality of life in workplace systems, and quality for health care delivery.

Other Links to Quality Sites on the Net:

• The British Quality Foundation
• European Foundation for Quality Management
• SLX Consulting
• The UK Quality Network
• Quality Resources On-line
• On-line Quality Resource Guide
• EuroQual
• The Quality Wave
• NIST Baldrige Award Information
• Scholtes Seminars & Consulting
• Deming - Clemson University
• Discussion Forum for Quality Professionals
• The ISO Network
• International Standards Organization
• American Society for Quality Control (ASQ)
• American National Standards Institute

The American Quality Mall-Published by the American Quality Institute: a virtual mall of goods and services . Has an abundance of links to various categories or related quality sites on such topics as benchmarking, certification, re-engineering and TQM. 

Better Management.com- The site  provides managers with enabling resources to improve organizational performance. The site sets out five challenging areas, or authorities: business intelligence, cost management, planning and budgeting, scorecard and value chain. 

BPR Online Learning Center - Provides a wealth of free information across the area of business process re-engineering and change management. Although there are training programs, toolkits and research reports for sale, free and current full-text articles provide a wealth of useful information on best practice, case studies and the strategic application of BPR.  

The International Standards of Quality - This site, maintained by Makhdoom International Management Centre in Singapore, is devoted to the ISO 9000 series of standards, and offers substantial information about certification. It  provides a background to the historical development of quality systems, a checklist for implementing and planning ISO 9000, and a detailed step-by-step approach to ISO 9000.

iSixSigma - A quality management resource portal of articles, tools and research to help professionals implement quality practices in the workplace,Aims to keep practitioners up to date on breaking news, tools, templates, methodologies, certification and best practices. 

The Juran Institute - The Juran Institute's mission statement is to 'provide clients with the concepts, methods and guidance for attaining leadership in quality', and its Web site seems to go some way towards fulfilling this. 

National Institute of Standards and Technology - The National Institute of Standards and Technology is the home of the Malcolm Baldrige National Quality Award (MBNQA). 

Australian Continuous Improvement Group - A leading-edge consultancy, offers services in strategy and business planning, improvement of operational effectiveness,  and performance monitoring.

The Business Publications Search Engine - A directory-based search engine, trades the common Web site accouterment of a home page and index for faster information retrieval for visitors. Broadly aimed at senior management level, would also adequately serve the needs of business school academics with its insights on change management and organizational transformation. Offers a stream of fairly current high-quality, full-text articles, linked back to their original e-zine sources. Features a keyword search in addition to browsing, while 'New pubs' at the general homepage gives access to the most recent additions to the site. Few sites are easier or more effective to use.

Centre for Business Performance - From Cranfield University's School of Management, the Centre for Business Performance (CBP) focuses on the development, application and dissemination of practical tools for effective performance measurement and management. Many intangible business assets such as knowledge, competence, employee satisfaction and customer loyalty eschew traditional financially oriented, return on investment measures - the CBP discusses alternative value propositions and shares its research aims with the site visitor. Features current research which includes managing organizational knowledge and creating suitable metrics for its value, the evaluation of IT investment, the assessment of drivers for customer retention and e-commerce performance measurement. Diagrams and charts help to convey the message, while presentation is basic but uncluttered.

eKnowledge Center - Aims to unite professionals in the areas of innovation, knowledge management and intellectual capital, and offers access to certification programs, networks of experts and knowledge resources. Also enables practitioners to keep up to date with the latest in research, trends, news and employment opportunities. Industry updates are by way of the center's e-mail newsletter and full-text articles from knowledge management practitioners. An intellectual capital 'exchange' creates a business-to-business exchange of knowledge management services. Visitors don't have to be certified knowledge management professionals to be allowed access to a pertinent list of online articles, although it is clear that membership of the site, through certification, affords an additional layer of professional development and support.

European Quality Online- European Quality is the official journal of the European Organization for Quality and its online version is a good example of how to attract non-subscribers without giving too much away, while at the same time helping subscribers to maximize their subscription. The home page is bright and straightforward, with no extraneous detail, just facsimile front covers of EQ and its associated journals Measuring Business Excellence and UK Excellence (from the British Quality Foundation), an access point to the featured article of the latest issue and links to two EOQ special reports (on the European Quality Award 1997 and 'the customer' when your reviewer visited). Contents pages are given for the latest issues, followed by abstracts or extracts and 'reference points' from articles, surveys and case studies appearing in the journal, together with news, information, book reviews, etc. Copious links are provided to the Web sites of companies or individuals mentioned and cross-references are given to related articles in previous issues or the sister journals. The lead article or report appears in full. A speedy and attractive site with real value for quality professionals.

Innovation Journal - Published by Deloitte & Touche, exists to promote ideas for change and innovation in the public sector and aims to improve the quality, effectiveness and efficiency of government administration and policy. Doesn't waste time on fancy graphics, preferring to concentrate efforts on helping visitors navigate to information quickly. Full-text HTML articles get to the core of the quest for innovation and detailed case studies provide valuable insight into putting theory into practice. Book reviews are a useful addition to the reference list and signpost a path through a wealth of information published in the field of quality practice and innovation. An impressive list of Web links is categorized by subject. Although there are different business imperatives between the public and private sectors, forms an excellent resource for managers in either camp.

International Organization for Standardization - The Web site of the International Organization for Standardization features a graphically well-laid out home page, although most of its other pages are text based. While this site offers a lot of information with respect to ISO standards, its particular value is the 'hot' link to 'other Web servers providing standards information' found at the bottom of the home page. This provides visitors with links to, as far as your reviewer could determine, all national standards bodies. Following these links, each site provides country-specific standards information along with other associated service and publication offerings. These could offer a practical working tool for some, as well as interest to others. Overall, very useful.

Kaizen Institute - Home of the Kaizen Institute, created by Mr Masaaki Imai, who introduced kaizen to the world, this site takes visitors on a virtual tour where, behind each of several doors, a different application of the kaizen philosophy emerges or an additional resource is revealed. 'Kaizen news around the world' provides access to full-text articles from business journals which carry the kaizen message, and this page also supports links to other related sites. The Kaizen Forum Magazine is available in full text and visitors can take the kaizen quiz to check their understanding of the operation of kaizen in the workplace. Features insightful, practical tips for the implementation of and how to bring senior management on board. Case studies presented across several industries further assist the reader to appreciate the benefits in productivity and workplace health resulting from the implementation of such programmes. Overall, a useful site for the quality management specialist.

OutsourcingBenchmarking.com- Electronic publisher The OutsourcingCenter's ever-expanding suite of resources corresponds directly with the expansion and growth of outsourcing culture. OutsourcingBenchmarking.com is another in the publisher's list that is almost repleat in its coverage of outsourced business practice. Stresses that, to outsource effectively, you must benchmark current practices first - knowledge of strengths and weaknesses of its own company assists the organization to develop a successful relationship with an outsourcer. Takes visitors through the reasons for outsourcing and how and why benchmarking the existing business is so crucial before going outside. Provides assistance on what to benchmark, tools and tips, and the benefits yielded. Invites visitors to join a discussion group to share benchmarking knowledge and scenarios, check out prospective outsourcers and get answers to benchmarking FAQs. With all information accessible from the home page, navigation is a breeze.

Pinnacle Group - Pinnacle offers training and consultancy on areas such as culture change, performance management and, of course, total quality management. Advertises these via its site along with various other products and services that push the quality message. Offers potential clients a choice of a broad range of existing business training courses or a customized alternative. For the casual visitor, the online archive presents an extensive collection of short but practical articles, evaluations and newsletters as well as discussion boards, and membership (arranged through a simple registration process) promises even more targeted information. Recommended books can be ordered via Amazon.com or Jossey-Bass. A worthwhile site for visitors, although additional links to related sites would be useful.

The Quality Management Principle Site- This site developed by Krister Forsberg provides a clear and concise definition of the principles of quality management, the ISO 9000 family of international quality standards and states how to apply the principles to existing management practices. This well designed site also incorporates a 'Forum' discussion area and encourages participation and discussion of quality issues.

Quality Online - More convenient, with more features that its hard cover version, 'Quality Online' is published with the quality assurance and process improvement needs of manufacturing professionals in mind. Editorial coverage focuses on the practical application of and the latest advancements in metrology methods and equipment (e.g. gauges, machine tool measurement), software and analytical tools (e.g. statistical process control, process mapping) and overall quality management. Management feature articles are presented in full text and are accompanied by break-out boxes reiterating the main points or benefits. The article archive contains six years' worth of material and is updated monthly. The editorial style is relaxed and avoids the use of technical jargon, preferring instead to drive home the business message that no manufacturer can afford not to employ quality from the shop floor to the boardroom.

Quality Technology and Management Homepage- The Homepage of the Division of Quality Technology and Management at Linköping University, a site that from its mission statement aims to "develop knowledge and competence in Total Quality Management and its supporting methods for use in the ongoing improvement process in the Swedish society. Our most important customers are our MSc and PhD students, both here and now and in their future professional roles, as well as their future employers, and the Swedish society at large." - A well presented site with access to a center of excellence in TQM, a research area and a listing of publications, a useful and informative site.

Zigon Performance Group- The Zigon Performance Group (ZPG) is a management consulting firm specializing in all phases of performance measurement: from creating custom performance appraisal systems to the development of performance management and measurement systems. Its site offers consulting expertise in addition to access to published resources in the field. Everything on the site is free to the casual visitor and the design has been kept simple. Resources are varied and contain hundreds of performance measurement examples, grouped under job function, which managers can adapt to their own business and several useful links to related sites. The wisdom of 13 years in the industry is offered to visitors in the form of full-text articles from the ZPG chief executive and selected articles from professional journals in the field are also available. For a bit of light relief, check out the humor section.

American Productivity and Quality Center (APQC)- The APQC’s site provides resources on benchmarking studies and many other quality management topics such as knowledge management, productivity and quality measurement, and customer satisfaction. The APQC not only provides consultancy services in the area and despatches a free newsletter, but its site is also home to the International Benchmarking Clearinghouse, designed to help managers from private companies and government agencies, healthcare providers and educational institutions discover, apply or adapt best practices in benchmarking to their workplaces. APQC publications may be ordered online and, shortly, site visitors will be able to search the bookshop's collection by subject, enhancing the current procedure of serendipitous browsing of the bookshop's collection of resources. In addition, full-text articles from relevant journals are available to the casual site visitor. A specialist site for the quality, especially benchmarking, practitioner.

American Society for Quality- This upbeat Web site covers a wide range of information and services to members and nonmembers alike, providing useful definitions of quality terms. Access to the ASQ's online quality databases are available to nonmembers but for a small fee, and for the quality manager details of conferences and other professional events are available. New for 1999 is the site's 'Virtual Quality Network', a worldwide directory of goods and services from participating organization involved in quality. A search by company name will link to their respective web sites. Also useful is ASQ's plain English explanation of international standards and the key players in their design and development. Combine all this with more links to other related sites and this represents a solid resource for managers.

Association for Quality and Participation- AQP, a nonprofit organization dedicated to improving workplaces through quality and participation practices, has put together a very accomplished Web site, with all the elements one expects from a society presence on the Net. A colorful home page greets you with a concise mission statement, a listing of some highlights to be found on the site, and a 'What's New' link, and a side navigation bar (which unfortunately disappears as you scroll down the pages) displays some straightforward links to other pages. These include information on AQP, its chapters, publications ('The Journal for Quality and Participation', which is not available online, and 'News for a Change', only available to members), US national team excellence award (though AQP is an 'international' society!), educational events and conference. Additionally, members can access the Information Center, which promises discounts on books, reprinted articles, career and library services. Well designed, but very much a member-oriented site, with relatively little of interest to nonmembers.

Change Management- Sponsored by ProSci, is a resource library that hosts books, articles, training materials, Web site leads, benchmarking tools and consultants in the field of change management. These five resource types support information on change management models and industry best practice. Go directly to the article 'library' for several full-text articles on organizational change, new models for high performance, a complacency check and benchmarking. Unfortunately, keyword searching is not available at the site so browsing is the order of the day. Although the information at this site is useful, finding it is a serendipitous process, and several links are not currently working.

globeNet- Promoted as the complete source for ISO 14000 information, globeNet offers practical awareness, implementation, registration and maintenance solutions for environmental management and ISO 14000. It provides an in-depth look at the background, development and current status of ISO 14000, a series of voluntary environmental management standards and guidelines. An easy way to move around the site is by using the site map. 'News Briefs' offers snippets of what's happening right now in the industry. The 'Links Database' offers several hot links to organizations across various industries which are participating in 'quality' activities. Not all information is free: some in-depth information requires a paid subscription for access. Nevertheless, there is still a substantial number of useful reports, articles and training tips free for the casual site visitor. Case studies documenting the experience of other organizations provide a useful point of reference for the implementation of ISO 14000 into your organization. Again, though, many of these case studies are only available to subscribers. This Website is a useful guide for the implementation of ISO 14000 into small and medium-sized companies. The 'Earth Vision Business Directory' contains links to 800 businesses engaged in environmental management and has links to these companies.

Quality Function Deployment

• QFD-NASA
• QFD Training and Implementation Assistance
• Quality Function Bibliography
• Quality Function Deployment
• Quality Functional Deployment Institute

• Management.gov--Quality Management in Government
• National Institute of Standards & Technology
• National Performance Review
• Office of the Secretary of Defense Quality Management Office

Air Force Quality Institute

Quality Management Links Collection- Access to a large collection of quality information including some great online texts. Pages do contain a large amount of graphics so if you accessing over a slow connection, things may take a while to download. The pages contain some great pointers to begin some research, this site is one for the bookmarks file.

Quality Resources Online- Occupying what is no doubt one of the most desirable Web addresses, Quality Resources Online claims to be the site of ‘the most comprehensive collection of free quality-related information, groups, discussion lists and resources in cyberspace’ and in fact links to a wide range of sites across the disciplines encompassed by the term ‘quality’, from quality in health care (including a listing of consultants), to benchmarking and ISO resources. There are also conference and workshop listings, e-mail discussion lists, job opportunities, and a quality-book-of-the-week (with a link to Amazon Books for speedy ordering – what a splendid idea!). However, whether the site can live up to its ‘comprehensive’ claim is open to discussion: there is a distinct US bias (understandable perhaps from US-based Associated Quality Consultants, Inc.) and, while ASQ is heavily represented, no mention at all is made of, for example, European or other national bodies.

 

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Qualitative Research Methods

Constructing Your Research Paper - quick guide on how to start.

Qualitative Research Web Ring: 

Ground Theory and Adult Education

Research Method Knowledge Base

Qualitative Methods

Qualitative Assessment Methods

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STRATEGY & MANAGEMENT

The Business Case Web Site- On its Web site, management consultant Solutions Matrix Ltd reinforces the value of a sound business case in supporting strategic directions, offering an eight-step program for better business case preparation beginning with setting directions, moving though the appreciation of the impacts of change to validating and implementing the business case recommendations. Invites visitors to engage the firm for in-house training but offers plenty of free information as an alternative. Provides downloadable guides to structure and content, accuracy and credibility, plus a variety of particularly useful case studies (covering tourism, marketing, work/family programs, consumer privacy, pollution prevention inter alia). Extends its amenity via extensive links to a range of management journals and related sites, and visitors may also subscribe to a free cost/benefit e-newsletter. Another useful reference is an encyclopaedia of business terms for when only the right word will do.

The CI Resource Centre- The Competitive Intelligence Resource Centre's site is for executives with little time to lose looking to increase corporate intelligence. Provides a search engine and listing of sites organized by resource type, product and service. Keyword searching unlocks the site contents whose broad subject categories include competitive intelligence associations, companies, publications, education, jobs and software. A free e-mail newsletter ensures you stay up to date with recent additions to the site. The index is also very well stocked with proven links to other Web sites. Most of the numerous full-text articles available are sourced from online journals, which provides the visitor with a quick link to additional information from those journals. Suitably structured to provide easy browsing while menu selection makes quick work of a search strategy. Add to all of this its currency, and it provides a truly valuable and timesaving resource.

Darwin- The evolution of a non-technologist business executive into an enlightened, astute, demanding and confident exploiter of technology is one helluva mutation in one generation, but necessary. Focusing on the changes that have produced the new business world, this site offers several streams of information. To learn more about the new business concepts and language, or to research a specialist area such as knowledge management, leadership or e-business, go directly to one of the "Learning Centres". Alternatively, an interactive stream invites the visitor to pose a question to on-call experts or to listen to an audio presentation from their favorite business guru. Other useful features include a guru guide and a glossary of terms. Attractively presented, easy to navigate with well-written articles.g block methodology to help get started. A site that few strategists (and isn't that all of us?) can do without.

eWeb- eWeb is a fascinating site developed by Saint Louis University (USA), with the intent of providing support to anyone interested in starting, running and growing a business. As a result, it provides access to expert services and a series of 'how-to' guides, particularly for small firms trying to use the Internet. However, in spite of its mandate to serve small business owners and entrepreneurs, this site is also relevant for those interested in entrepreneurship research and teaching; for example, it provides links to entrepreneurship texts and journals, entrepreneurship research centres, and also academic job postings.

Fuld & Company - Competitive Intelligence Centre- A major player in the competitive intelligence think tank, Fuld & Company offers its clients the key to bottom-line gains through analysis of markets and competitors and the adoption of intelligence gathering skills. The good news for the casual visitor to this site is that he or she can also access some of this information for free and benefit from the company's expertise and experience. The Internet Intelligence Index points to over 600 other competitive intelligence-related sites. Contained in the free suite of tools is a corporate evaluation questionnaire to help set a base line for your organization in the competitive intelligence game. Having identified just where your company needs to concentrate its efforts, the Intelligence Organizer offers strategies to close the gaps and a building block methodology to help get started. A site that few strategists (and isn't that all of us?) can do without.

Knowledge@Wharton- Sponsored by the Wharton School at the University of Pennsylvania, a bi-weekly online resource that offers the latest business insights, information and research from a variety of sources. Contains analysis of current business trends, interviews with industry leaders and business research and articles. Organizes information at four levels so visitors can move from summaries, through to short journalistic articles or academic research papers to links to excellent related Web sites. Choose to search by keyword and or categories for retrieval of current information. Requires free instant registration to use most of the site but this includes a bimonthly e-mail newsletter. Discriminating managers, wanting to maintain that competitive edge would do well to keep this resource their little secret.

Alliance Management International, Ltd- A strategic alliance is a shrewd way to gain a competitive advantage over industry competitors and, as Alliance Management International Ltd explains, successful business relationships do not happen by chance. This site presents to the visitor a range of interactive workshops and corporate consulting services aimed to foster and nurture alliances throughout the life cycle of this symbiotic relationship. Client testimonials from large and smaller companies alike speak in glowing terms about Alliance services and case studies across various industries are available upon request. Full-text articles published by Alliance are accessible as are selected articles from general business and management journals. These provide the site visitor with empirical evidence of strategic alliances at work. You would expect this company to have alliances of its own and it does so in the form of links to management strategy publications. The site also operates as a broker, bringing potential strategic partners together. Finally, for those who want to check the health of an existing alliance, complete the Alliance Evaluation Survey and email it to them for analysis - you might be surprised by the result.

Arthur Andersen- From a global organization that sees itself in the business of knowledge provision, comes a slick and professional online resource. Reflects the Arthur Andersen creed of 'digging beyond the numbers' and provides a range of information and consulting services across management, operations, information technology and finance sectors. In addition to management consultancy services, the site houses media releases, selected reports, studies and white papers, all available in full text. A useful resource is the gathered strategic information on selected industries, further classified by world region, and major players. Arthur Andersen makes no secrets about its strategic partnerships and links to several other management consultants and software development companies. These links add to the already extensive list of valuable business sites in business and government. An interactive component allows site visitors to compare the performance of their own companies with others in such areas as risk management, outsourcing and change management. Managers can also take advantage of yet another warning to plan for the year 2000 with Arthur Andersen's technology and business checklist. An impressive site.

CEO Exchange- According to this site, the CEO's lot can be summed up in three words: dilemmas, discovery and dialogue. Produced by the Catlin Group, aims its insight into corporate growth and critical business issues squarely at CEOs. Houses all information within three main sections: 'Dilemmas' invites top CEOs to relate the issues they faced in achieving growth, and currently contains 11 such case studies from companies such as Monster.com; 'Discovery' offers full-text articles covering areas such as innovation, mergers and survival tactics for business growth; and the 'Dialog' forum invites CEOs to open up, share their corporate experiences and learn from those of others (unsurprisingly, this section is not heavily used). Provides a solid list of Web sites ('sitings') further directing the curious or aspiring CEO.

Corporate Board Member- A resource for board members of public companies, is skewed towards directors of public companies listed with Nasdaq and the New York and American Stock Exchanges. A paid subscription wins access to an up-to-date database of all directors and officers serving on boards of Nasdaq etc. listed companies, but for free the visitor has access to the current and two years' archive issues of the quarterly magazine. Employs an entertaining journalistic style in its coverage of corporate board life and governance trends, but this does not undermine the seriousness with which its writers hold the responsibility of being 'on the board'. Although pitched at a select market segment, its appeal extends to senior management in general.

European Business Forum- As you would expect from the title, introduces a European perspective to global business issues - succeeds through a mix of articles sourced from business leaders, academics and consultants. Local issues such as the long working hours culture in the UK share the site with shared global issues such as environmental management systems, factors contributing to successful mergers and acquisitions and the creation of new business models to adapt to a changing business environment. In addition to the full-text articles, other features include online debates or forums on management issues that invite visitor participation, and a section devoted solely to business in Europe, which also provides links to several other business sites in the region. Visitors short on time would do well to go directly to 'e-highlights' for a quick news roundup. Fulfils its charter of providing a regional perspective on the business world, and is available in any one of four languages.

INSEAD, The European Institute of Business administration- INSEAD was originally created as a European institute for management education on the model of the American Business School. Access to the site is speedy and straightforward, and once into the main site, navigation to specific areas is good. The contents are split into four main areas: meet INSEAD, programs, research, and faculty and staff. If you are unsure as to exactly where the data you require are located, or you wish to see all the data on a specific subject, then just click on the Global Query, and make use of the excellent site search tool. The research part of the site holds a host of information across most management areas and in various forms. Information available includes: new publications, INSEAD case studies, INSEAD working papers, books and articles by INSEAD faculty, and business simulations. The 224 working papers, across a wide range of business disciplines, can be ordered online. This site should prove useful to many researchers, and others interested in one of the world's most eminent business schools. It is a delight to navigate with a user-friendly approach.

MagPortal.com- A useful portal to strategy and management articles on the Web, MagPortal.com offers both free-text searching and category browsing to visitors looking for shortcuts. In addition to the articles, other features include 'free feeds', not a reference to a food queue but a mechanism through which visitors can integrate selected, recent articles into their own Web sites. Also free, is the weekly e-mail newsletter containing recent article highlights. Utilizes a basic, no-frills design and very few navigational aids, except for subject categories and subcategorizes, which makes searching serendipitous but thorough site indexing ensures that, once you have located a useful article, a collection of similar ones become available through cascading links.

The Management Web Resources Database- Compiled and maintained by the department of management at the UK's University of Keele, this site aims to give the 'business community, management researchers and other users the most up to date, relevant news and information' through a selection of the most accurate and timely resources available. With minimal graphics, and a selection restricted to less than 400 links, all of which are checked and verified, with weekly updates, speedy searching and quality coverage are assured. The compilers avoid blatantly commercial sites, selecting resources with substantial amounts of free information in addition to any that must be paid for and arranging them into categories including online library catalogues, business schools and universities, US and UK government sites, news and the media, gateways to organizational information, quality management, marketing and operations management. Simple and straightforward, and potentially a very valuable resource.

Modern Management- Subtitled 'Tips, advice and news for career professionals', 'Modern Management' is a bimonthly 'e-zine' devoted to the dissemination of 'the latest ideas in writing, presentation, leadership and team-building'. Created by Michael Egan, a consultant who has published a number of books on business writing and management-oriented cartoons, the site approaches the task energetically, with a colorful (perhaps to the detriment of readability) home page, leading into a number of thought-provoking items in what presumably are regular slots: leadership themes, presentation ideas, team-building tips and "the water cooler" (business humor). Egan also offers a 'Business Writer's Hotline', promising advice or solutions to your writing problems within 24 hours.

Peter F. Drucker Foundation for Nonprofit Management- This site introduces the work of the Drucker Foundation, which aims to bring together the finest leaders, consultants and social philosophers in the world with the leaders of social sector voluntary organizations to create a social sector of effective community organizations. Conference proceedings, annual awards for non-profit innovation and management resources and publications are available and downloadable. The monthly Drucker Report is browsable in full text. Other printed and video resources are available for purchase through a link to Amazon.com. This is a great jumping-off point for those managers interested in participating with the social sector to create a vital community. Networking starts here, with a collection of links to foundations, umbrella organizations, guides and resources, business schools and news and publications.

Strategy & Business- Billed as 'the gathering place for today's and tomorrow's business leaders', this site is an extension of the 'Strategy & Business' magazine, and forms part of the wider site of Booz, Allen & Hamilton, by its own reckoning, one of the world's largest management and technology consultancy firms. The site is split into articles, quotes, book reviews, upcoming issues, and beyond S&B. The 'articles' section enables you to access and search fully on past issues of the journal, while the 'beyond S&B' provides 'hot links' to a large number of other top sites. Here you will find the 'Fortune' 500 companies, ranked and dissected; two sites chosen for their 'strategy & management' expertise; top sites for various industries; the top ten business schools; and top search tools. Numerous links are included to sites such as 'The Economist', Harvard Business School and the Yahoo home page. A graphically pleasing, content rich, and well-organized site, which appears to be updated regularly.

The Wall Street Executive Library- An index of business reference links for the busy executive, the three main sections: 'News/Reference', 'Business and Finance' and 'Personal' are further subdivided into succinct subject categories which yield even more extensive lists of links. Prides itself on the currency and availability of its links and your reviewer can vouch for a 100% success rate in the sites opened. In addition to its wealth of resource links, also posts headline news relevant to each subject category. Does by its very nature require working through an additional layer in the retrieval of information but ultimately saves time by not having to bookmark individual sites - this single site is all you need.

The Boston Consulting Group- This is the site of the strategic and general management consulting firm, The Boston Consulting Group (BCG). An interesting feature to be found here is an interactive strategic management case - taking the role of a new associate member of the firm, you are invited to try your hand at consulting. While not an actual BCG case, it has all the elements of an actual assignment, including time deadlines and working weekends. If you follow the links to the strategy section from the home page, you will also find a useful section on 'ideas', which contains a number of brief (1000-word) 'perspectives' essays on business theory and practice for senior executives.

Biztravel.com- If you travel frequently on business, then this magazine can save time and money. It primarily provides news and trends information and has sections on 'Executive travel', 'Executive getaways' and 'Conventions and meetings'. Should you want to, you can also submit your own travel stories. Promised features include a 24 hour business travel booking service, and a forum for travelers to share tips and experiences.

Buckman Laboratories Knowledge Nurture Home Page- From the initial welcome, the visitor proceeds through a virtual tour of Buckman Laboratories. Designed for internal organizational use the site is also a host for the worldwide knowledge management community of practitioners, academics and thinkers. Entering the library introduces the visitor to a wealth of published resources on knowledge management in addition to related areas such as leadership, organizational learning and competitive intelligence. The meeting room provides a forum for discussion and the event board broadcasts useful and timely details on upcoming industry conferences. Cross indexing aids in the location of material on the site which is designed for easy navigation. The contents are suitable for the knowledge management practitioner as well as students in the area.

Competitive Business Strategy Group- Although essentially a stylish advert for Competitive Business Strategy Group (CBSG), a management consulting operation, once visitors have read about CBSG's partnering, training and mentoring style, they can also check out articles from a quarterly newsletter (client or not, the newsletter can be e-mailed to you), along with press releases and links to reprints touching on several pertinent management issues. Advertises upcoming briefings and seminars, attendance at which may give potential clients a chance to try before they buy. Clearly set out and well targeted towards senior management.

The Emerging Markets Companion- Claiming to be a ‘comprehensive information service for emerging markets’, this Web site offers regularly updated (at least daily) financial news and investment information from the emerging markets of Asia, Latin America, Africa and eastern Europe. Launched in 1996, the sites draws on the resources of a number of well-respected news and investment organizations, with headline news reports, analysis and commentary provided by the likes of Reuters, Bloomberg, Credit Lyonnais, NatWest Markets and Stone & McCarthy. Also offered are news of conferences and events in the sphere and closing prices from around the world, and there is even basic background data on just what emerging markets are. A useful new facility allows you to search the content - which may help you to make sense of what is a valuable site for international businesses, but one that is unfortunately not easily navigated.

Korn/Ferry International- Korn/Ferry offers an executive searching service to aid firms in strategic recruitment across several functional centres including board services, human resources and corporate communications, and its site demonstrates the company's understanding of industry, business and management issues facing organizations today. Provides reports on global hiring trends and short news items, along with access to the full range of Korn/Ferry services. Gives brief details of several Korn/Ferry publications, which can be ordered online, but allows full-text access to a number of short leadership articles. For the benefit of existing and potential clients, Korn/Ferry's stock market performance is made available.

Management Research- This site provides a discussion forum exploring management research methodology, training needs, networking and the dissemination of research findings. Joining the listserver is easy with full instructions given. The archives are fully searchable, enabling the user to catch up prior to joining debates but, even more usefully, one can see who is saying what about a favorite topic. I have been particularly impressed by the speed with which points are answered although I can't guarantee this level of service on every topic.

Work.com- A Dow Jones and Excite@Home joint venture, Work.com is a resource directory that combines headline broadcasts with news and analysis to provide a comprehensive business bulletin. 'Top Business News' uncovers the big corporate stories of the day, and there's a quick glimpse at the status of the major worldwide stock markets. The directory of other Web business resources is a time-saver, with its categorization by subject and resource type and links to each of resource included. For more in-depth analysis of various aspects of management (from finance through marketing to IT), the 'How To' guides provide research, case study results and free tools for visitors to apply to their own workplaces. Succeeds in keeping the executive abreast of world headlines while also offering analysis and trends of the hot issues facing business today. All content is conveniently accessible via menu selection at the homepage.

Coca-Cola Co.- Combines a timeline history of the company, its familiar products and branding with a more hard hitting section for investors that includes the company's earnings, stock values and shareholder information. Coca-Cola goes to great lengths to promote itself as an environmentally-responsible citizen and illustrates the scope of its activities through details of its community involvement. Everything you ever wanted to know about Coca-Cola but were afraid to ask can be found in 'Frequently Asked Questions', giving the company an opportunity to promote elements of its global, strategic view, production and marketing strength. Eye-catching in its red and white livery, navigation is OK once you get the hang of it if rather slow.

Worldwide Business Executive Resources- This simple site provides access to resources to help you conduct more successful business abroad. Within the eight subject areas there are articles, guides, directories of services world wide business briefings, more of an archive to be printed and read off-line.

 

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SCENARIO & STRATEGIC PLANNING

Strategic Planning: A Ten Step Method

Global Business Network Scenario Planning: "GBN is a unique membership organization specializing in scenario thinking and collaborative learning about the future. GBN's worldwide network includes more than sixty leading companies and select individuals from the sciences, arts, business, and academia. "

Blade Consulting Corp is a management, market research and information technology consulting firm based in Vienna, Va. It offers various services including SWOT analysis.

Business QuickStudy: SWOT analysis

The Change Management Toolbook
The Toolbox for Change Management in Organizations offers a range of methods and strategies that can be applied during different stages of organizational development. A definition of SWOT is provided along with analytic tools such as one to analyze your company's learning climate and examples. Links on learning organizations and sustainable development are also included. The site is authored by Dr. Holger Nauheimer.

SOCITECHNICAL SYSTEMS, DESIGN

Internet2 SocioTechnical Summit: 

A discussion of the psychophysiology of human interactivity and immersion, and user limitations/requirements in networked and virtual environments

Analyzing Complex Processes with A Sociotechnical Systems Tool

Sociotechnical reinvention ..

Human Factors Research in Industrial Engineering
Multidisciplinary Approach to Multifaceted Problems This program has three subspecialty areas leading to the MS and PhD degrees in industrial engineering.

Pearson Technology Group - Performance By Design: ...

 Culture, Society and Advanced Information Technology
The National Information Infrastructure is the major technological development affecting broad segments of the American public at the end of the 20th century.

Business Process Reengineering
from the Perspective of Competitive Advantage byEdwin B. Business process reengineering (Hammer and Champy, 1993) is essentially value engineering applied to the system to bring forth, sustain, and retire the product, with an emphasis on information flow.
What is Design?-definition of design

What is Technology?-definition of technology

Age of Heretics: Art Kleiner's home page
The Age of Heretics by Art Kleiner (1996: Doubleday/Currency) is a history of the social movement to change large mainstream corporations for the better.

Allerton 95 - What is the shape of information? Human facto...
Andrew Dillon School of Library and Information Science Indiana University Bloomington IN 47405 adillon@juliet.ucs.indiana.edu At Indiana, we are currently investigating several aspects of electronic document usage that relate to the organization of information in digital environments.

CYBERLIBERTARIAN MYTHS AND THE PROSPECTS FOR COMMUNITY By Langdon Winner Department of Science and Technology Studies Rensselaer Polytechnic Instit

Workplace Design Compatibility for Today's Aging Workers 
a publication of Volume 36, Number 3: Spring 1999  Virginia W. Kupritz Assistant Professor in the Department of Human Resource Development at The University of Tennessee, Knoxville

Was the Last Turn The Right Turn? The Semiotic Turn and A.J. Timothy Lenoir Henceforth, my dear philosophers, let us be on guard against the dangerous old conceptual fiction that posited a "pure, will-less, painless, timeless knowing subject" [which] demand[s] that we should think of an eye that is completely unthinkable, an eye turned in no particular direction, in which the...

System Dynamics-Systems Thinking Mega link list

Whole Systems: An online resources devoted to the study of whole systems.

SOL-The Society for Organizational Learning is a global learning community dedicated to building knowledge about fundamental institutional change through integrating Research,  Capacity Building and Practice.

SOL West Coast Fractal

MIT System Dynamics Group

Simulation Models:  * ithink * Vensim

Seventh Dimension Thinking - Consultant. Curriculum for developing systems thinking and modeling. Consultations, training sessions, publications. Manual accompanied by research findings

Qualnet,Inc -Quality Management Consultants - A Systems Thinking model gives executives and management personnel, a strategic planning process for efficiently managing the organization

Sense-Making Studies Site - Sense-Making is an approach to thinking about and implementing communication research and practice and the design of communication-based systems and activities.

Welcome to International Teaching Seminars - Welcome, from ITS, to your complete Internet resource covering Personal and Professional Development, Neuro-Linguistic Programming, (NLP) Leadership Skills, Stress Management, Business Consultancy, Systems Thinking and Mind/Body Health

The Systems Thinking Company - Change, education practices, information systems, leadership, and systems thinking

Eclectica Systems Ltd - System engineering consultancy and contracting. A wide range of system engineering resources for all those people involved in system engineering, design, soft systems methodologies, system thinking and system dynamics. Home page of the System Engineering web ring

Center for Systemic Development (University of Western Sydney - Hawkesbury)

• Center for Systems Research (University of Lincoln)
• Center for Systems Studies (University of Hull)
• Creative Learning Exchange

• Institute for Interactive Management (Russ Ackoff)
• MIT Systems Dynamics Group
• Pegasus Communications
• Society for Organizational Learning  
• Systems Dynamics in Education
• Systems Dynamics Group at London Business School
• Systems Dynamics Society
• Systems Thinking Practice (St. Gall Center for Futures Research)
• The Beer Game   
• The Learning Circle   

Complex Systems Articles, Paper, etc: provided by BRINT.COM

Organizations as Complex Systems & Chaos Theory: Organizations as Self-Adaptive Complex Systems

Cybernetics and Systems: Theoretical and philosophical orientation

Chaordic Organization: 

Emergence Organization: A journal of Complexity Issues in Organizations and management.

Complexity and Self-Organization: The size of an avalanche is unrelated to the grain of sand that triggers it. Stuart Kauffman, At Home in the Universe (on self-organized criticality)

The Next common Sense: Mastering corporate complexity through coherence

Complexity International: Complexity International is a referred journal for scientific paper dealing with any area of complex systems.

Santa Fe Center for Emergent Strategies:  and business renewal

Open Boundaries: Creating Business Innovation through Complexity

Designing for Emergence: The content of "Designing for Emergence" is based on the pioneering work of Michael McMaster, informed by the principles of intelligence, emergence, and self-organization.

Book Review on Complexity: 

Articles on Complexity 

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SUSTAINABILITY

Sustainable Business Network:: We supply information and connection to accelerate momentum toward a green economy. We seek to inspire you and fill you with a can do attitude!

Yes! A Journal of Positive Futures

Natural Life: Inspiration and information for reinventing how we live... in our communities and on our planet.

Online Resources for Sustainable Living

Context Institute: Since 1979 , a nonprofit research organization, has been exploring and clarifying just what is involved in a humane sustainable culture - and how we can get there.

Permaculture International Homepage

Real Goods: Sustainable Living

Center for the New American Dream Sustainability Links

Tahoe Center for a Sustainable Future

REPLAYING RIO FOR A NEW PLANETARY CULTURE: ASSOCIATIVE, JOYFUL AND WISE by MERRELYN EMERY

United for a Fair Economy

University of Wisconsin Center for Cooperatives: Studies and promotes cooperative action as a means of meeting people's economic and social needs.

Cohousing Network

The SIGMA Project: Sustainability-Integrated guidelines for management.

Center for the Study of Work Teams-is based at the University of North Texas and was created for the purpose of education and research in all areas of collaborative work systems. The Center officially incorporated as a nonprofit organization in 1992, although the first conference took place in 1990. To disseminate educational information about teams, the center offers free  access to papers that were written by individuals participating in graduate studies. To go to these papers , click here. 

The Lifecycle of a Successful Team: How to initiate and support teams so that they succeed and deliver results.

Brainstorming

Icebreakers : "Compiled from the Cornell Trainer Network Icebreaker-Mini Conference held on July 2nd, 1996 "

Consensus Decision Making

Mind Maps

Johari Window: The original model that  was created by Joe Luft and Harry Ingham

 

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THEORY OF CONSTRAINTS

Theory of Constraints-An overview

Theory of Constraints: Ten-steps implementation process

 

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TRAINING

Sonoma State Univ. O. D. Program

• Center for International Standards and Quality at Georgia Institute of Technology
• Online Course in Statistical Process Control
• UW-Milwaukee--Center of Continuing Engineering Education

Training & Development Resource Center "Use the links below to enter a "Virtual" gold mine of resources for the Training / Distance Education Online Community ! "

Career Track: A training company that sells audio and video training programs

The Training Net : "The Internet Resource for Training, Human Resources, and Development."

The Training Registry : "Is a unique directory of training courses and providers listed by category and topic."

Training and Seminar Locator: "Education, Training and Development Resource Center for Business and Industry."

American Society for Training and Development- The ASTD is a professional association for those involved in the training and development industry.  If you look at nothing else at the site, this section is a timesaving way to keep abreast of the latest trends, research and networks. Interaction with the site is encouraged through discussion forums. 

Applying Technologies to Training- This site is the home of the UK Department for Education and Employment's Technologies for (TfT) initiative. The TfT's mission is to ensure that technology makes an effective contribution to the development of a skilled and international competitive workforce. There are also useful links to other learning technology sites.

The TrainingNet- The TrainingNet, features an online Directory over 2,150 listings, a directory of training solutions, an online magazine, a course finder, job finder and a real time chat facility.

Marr/Kirkwood Official Guide to Business School Webs- This site provides a full alphabetical listing of all business schools worldwide with home pages on the Web (currently over 600). Sites are ranked according to the Marr/Kirkwood criteria, which are clearly defined: MIT for example gets five stars.

 

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VIRTUAL OD COMMUNITY and CONFERENCING

Facilitate-provides your organization with a powerful set of conferencing tools. Your employees, clients and team members work together in the same room or join in from across the Internet to exchange ideas, solve problems and create new opportunities. All they need to participate is a standard web browser.

Council – a fast-cycle feedback system – allows leaders of organizations to gain significant new results from management team meetings, especially from large meetings where costs and opportunities are greatest.

KnowWise -offers in-line training in on-line facilitation, hosting on-line communities, and more.

On-line communities-a conference on the topic of building on-line communities.

ITM - Meeting Solutions: 

Full Circle Associates-a repository of information on on-line communities and virtual facilitation. 

Community-Building on the Web-You can read an excellent book right on the web on all this stuff  by Amy Jo Kim.

IGC Internet: Connecting people who are changing the world.  IGC   actively promotes change toward a healthy society, one which is founded on principals of social justice, broadly shared economic opportunity, a robust democratic process, and sustainable environmental practices. 

NetWorlding is about building a lifetime network of mutually beneficial relationships with socially responsible, like-minded and like-valued individuals. These individuals make it their life's mission to make a difference and influence positive change in the world.

Virtual Faculty-

 

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