TO: All Staff and Faculty
FR: Evan Ferguson, Chief Technology Officer
CC: Amanda McGowan, Associate CIO of Digital Transformation
IT is currently in the process of improving network, workstation, and server security on campus to better protect University systems, data, and community members.
Due to timing pressures imposed by a recent IT Security audit, and staffing level challenges, we have been unable to deploy these changes with the level of communication, testing, and phased implementation that we ordinarily prefer in order to minimize disruption to the campus. Our approach to meeting these very tight timelines has been to move quickly and address issues as they arise.
Unfortunately, these changes caused some confusion across campus and we would like to clarify the following two points:
- For all users, printing to campus Ricoh printers over the wireless network requires your device to be connected to the campus Virtual Private Network (VPN). For access to the campus VPN, please contact the IT Help Desk. Note that on-campus desktops should not connect to the VPN.
- For all users, printing to campus Ricoh printers from a wired connection will work as usual. However, we are aware that some users with workstations that have been identified as "high risk" per the CSU Information Security Operations Security Standard are experiencing technical issues with printing. We are manually updating the configuration on every campus Ricoh printer in order to resolve these issues. We are working to have printing functionality restored for high-risk workstations as soon as possible.
We apologize for the confusion and inconvenience that these changes have caused, and we look forward to resuming our customary levels of communication and phased implementation for new projects and changes once this audit remediation is completed.
For any other questions or concerns, please contact the IT Help Desk.
Hours: Monday-Friday, 8 a.m. – 5 p.m.
Email: helpdesk@sonoma.edu
Phone: (707) 664-HELP
Web: Submit a Help Desk Ticket